Application Support Executive

2 weeks ago


Faridabad, Haryana, India ONETICK TECHNOLOGIES PVT LTD Full time

Job Description – Application Support Executive

Key Responsibilities:

  1. User Issue Resolution


• Attend user queries and issues related to the application.


• Provide first-level support and try to resolve minor problems over call.


• Guide users with basic troubleshooting steps to ensure quick resolution.

  1. Issue Documentation & Tracking


• Properly document each issue reported by users.


• Add all issues/requests into the project tracker or ticketing system.


• Maintain clear and accurate logs for future reference and analysis.

  1. Bug Management


• Track, manage, and prioritize bugs raised by users or identified internally.


• Categorize bugs based on project modules/components and assign them to the concerned team.


• Follow up with developers for timely bug resolution and update status in the tracker.

Required Skills:


• Strong communication skills for user interaction.


• Basic understanding of web/mobile applications.


• Ability to analyze issues and provide quick solutions.


• Experience in using ticketing or task-tracking tools (Jira, Trello, Excel trackers, etc.).


• Problem-solving mindset and attention to detail.

Preferred Qualifications:


• Bachelor's degree in Computer Science, IT, or related field.


• 2-3years Experience

location : Noida sector- 63

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