Service Desk Engineer

1 week ago

chennai, India Alp Consulting Limited Full time

Senior Service Desk Analyst Duties & Responsibilities

To write an effective senior service desk analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included senior service desk analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Knowledge of Microsoft Windows, Office 365, Exchange, and basic network terminology and functions Provide support via telephone, email, remote and desk side visits to users and guests Diagnose and resolve Incidents Log and update the Service desk system with all incidents Escalate Incidents to other teams and third parties Manage relationships with local third parties and suppliers Manage, renew and negotiate local contracts with third parties and suppliers Take ownership of problems and work with suppliers and manufacturers Ability to diagnose and troubleshoot complex problems and work to a resolution Create meaningful Knowledge Articles to benefit both users and IT team members

Job Title:

Hi Applicants

Hiring for a Job in a Reputed Organization(Product and Service based company) .

Here is a Gateway to it, through ALP Consulting.

Recruiting

Employment Type: Permanent

Experience:

Skills Required:

  • Excellent Communication Skills
  • Strong Experience in :

Job Location: Pan India

Note: Maximum 60 Days Notice Period will be Prioritized.

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