Service Desk Engineer
7 days ago
Duties & Responsibilities
To write an effective senior service desk analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included senior service desk analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Knowledge of Microsoft Windows, Office 365, Exchange, and basic network terminology and functions
Provide support via telephone, email, remote and desk side visits to users and guests
Diagnose and resolve Incidents
Log and update the Service desk system with all incidents
Escalate Incidents to other teams and third parties
Manage relationships with local third parties and suppliers
Manage, renew and negotiate local contracts with third parties and suppliers
Take ownership of problems and work with suppliers and manufacturers
Ability to diagnose and troubleshoot complex problems and work to a resolution
Create meaningful Knowledge Articles to benefit both users and IT team members
Job Title:
Hi Applicants
Hiring for a Job in a Reputed Organization (Product and Service based company) .
Here is a Gateway to it, through ALP Consulting.
Recruiting
Employment Type:
Permanent
Experience:
Skills Required:
Excellent Communication Skills
Strong Experience in :
Job Location:
Pan India
Note:
Maximum 60 Days Notice Period will be Prioritized.
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