Service Desk Engineer

1 week ago

Chennai, India HTC Global Services Full time

Job Title: Service Desk Engineer / Help Desk Analyst


Please find below Job Summary:


Seeking a service-oriented and self-motivated professional to join the ServiceDesk team. In this role, you will work on maintaining and monitoring the computer systems, Software, and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements and solves technical issues as they arise. Because of the nature of the job, you will be required to work in US shift hours (EST).


IT Support Duties and Responsibilities:


· Installing and configuring computer hardware, software, systems, printers, and scanners

· Troubleshoot and resolve issues with software or hardware.

· Responding in a timely manner to service issues and requests

· Walk colleagues or clients through steps to help them resolve their technical problems.

· Maintain procedures and reports that provide technical support to the entire organization.

· Analyze records and logs to spot underlying trends and potential issues.

· Support the implementation of new solutions or applications.

· Establish accounts for new users and assist with password or login problems.

· Process the User Exits with Employee Separation Procedures

· Test, evaluate, and make decisions about new technology for the business.

· Participate in business-wide meetings to provide insight into technical requirements.

· Possibly training new Team Members

· Manage users SSO and access managements via AD and Azure AD


IT Support Requirements

· Working knowledge and expertise with a variety of software and applications such as

v Active Directory

v Microsoft Exchange

v Microsoft SharePoint

v Microsoft Intune

v Mail Header Analyzing and releasing the Quarantined Emails

v Ticketing Tool

v Remote Support Tools such as LogMeIn and ManageEngine

v SSO Tools such as Azure

· Willingness to solve complicated problems and see projects through to completion.

· Analytical skills to study problems and records and identify solutions.

· Team-oriented attitude to help other colleagues and departments with technical problems.

· Strong interpersonal communication and relationship-building skills.

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