ITOM Tech Lead

3 weeks ago

sany, India Pi Square Technologies Full time

  • More than 5 years of development configuration andintegration experience in building solution on ServiceNow platform.

  • Good to have knowledgeand working experience of other ServiceNow ITOM modules likeServiceNow CMDB Discovery Service Mapping Event management.

  • Good knowledge ofServiceNow CMDB and CSDM data model.

  • Understands Discovery scheduling and potentialnetwork impacts

  • Experience with netnew implementations of Discovery EventManagement and Service Mapping; can relay best practices to clients

  • Understands CMDBrelationships and hierarchy experience in CMDB Health dashboardconfiguration and with CMDB remediation including duplicate andstale CI items

  • Understanding of the Identification and Reconciliationengine

  • Troubleshootproduction and test issues; perform root cause analysis recommendcorrective action and perform resolution efforts

  • Good knowledge of ServiceNow CMDBCSDM data model.

  • Maintain instance integrity & security based onServiceNow best practices

  • Provide functional expertise as the Subject Matter Expert(SME) for all application suites respective to their product line.

  • Preferredcertifications: ServiceNow CISDiscovery ServiceNow CISServiceMapping

  • Collaborate withinternal business stakeholders to write/estimate stories.

  • Oversee developers workand own overall quality and delivery of development.

  • Responsible for sprint demosinternally delivery of additional development artifacts anddocumentation and knowledge transfer activities as required.

  • Work collaborativelywith ServiceNow team and business stakeholders to monitor for scopecreep and resolve critical path technical issues and challenges.

  • Capable of executinghandson development for stories that cannot be delegated.

  • Good knowledge of multidata center deployment solutions with disaster recovery proceduresand high availability at every layer (network web serversmiddleware and database/storage)

Technical knowledge of thefollowing areas:

  • Java HTML JavaScript LDAP/Active Directorynetworking and database administration

  • Working knowledge of configurationmanagement tools methods and processes.

  • Basic knowledge and awareness of various othermodules like ITSM Monitoring tools.

  • Expert level proficiency in ITOM /CMDB productline

  • Code and Developcustomized Patterns Probes and Sensors for Discovery and ServiceMapping.

  • Delivertechnical workshops on ITOM: Discovery CMDB Service Mapping

  • Expert understanding onimport sets and transform maps working with external data sourcesServiceNow data mapping

  • Knowledge on identification classification rule in CMDB

  • Articulate theServiceNow CMDB Classes for Asset and Configuration theirrelationships and dependencies

  • Required Hands on experience with ServiceNow ITOMimplementations and ServiceNow Service Mapping

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