Information Technology Help Desk
1 week ago
Job Description
Experience: 3-5 Years
Job Responsibility:
2-4 Years’ experience in troubleshooting in desktops, laptops, printers, local
networking devices and Installing new software and update each of them.
Configure and install local network printers also coordinate with vendors if
required.
Configuration and deployment of new desktop and laptop systems.
Work with hiring managers to set up new workstations in a timely manner
Conduct remote desktop troubleshoots to end-users along with documentation
ticket maintenance with SLA.
Provide new hardware/software for users as approved, assist in asset tag control
and inventory management.
To support daily technical support activities for desktop, data, and server
management.
Customize desktop applications to meet user needs.
Follow up with clients to ensure their systems are functional.
Experience with firewalls, Internet VPNs remote implementation, troubleshooting,
and problem resolution.
Installation, configuration and troubleshooting of Operating system, all types of
applications, drivers, and necessary updates.
Addressing user tickets regarding hardware, software, and networking issues
and resolve issues within given SLA
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