IT Help Desk Support

4 weeks ago


Thane, India AMSYS Innovative Solution Full time

**Job location**: Thane, Maharashtra

**Job timing**: 5:30pm - 2:30am, 7:30pm - 4:30am.
(After day light saving - 6:30pm - 3:30am, 8:30pm - 5:30am)

**Experience**:2+yrs of experience

**Notice Period**: Immediately/15 days can apply

**AMSYSGroup**

We pride ourselves on 17 Years of excellence based on the principles of integrity, honour, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. **Amsys IT Services Pvt Ltd** is the part of this group based in Mumbai

Job summary:
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

**Responsibilities**:

- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Managing and prioritizing help desk tickets
- Assisting customers efficiently and effectively
- Providing technical assistance and support related to computer systems, hardware, or software to clients, and the end users

**Requirements**:
1. Excellent communication skills
2. Knowledge basic windows troubleshooting
3. MS Office and Outlook troubleshooting
4. Ticketing tool and SLA experience preferred

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Shift:

- Evening shift
- Night shift

Work Location: In person


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