Information Technology Help Desk

1 week ago


Thane, India Infojini Inc Full time

Job Description

Experience: 3-5 Years

Job Responsibility:

 2-4 Years’ experience in troubleshooting in desktops, laptops, printers, local

networking devices and Installing new software and update each of them.

 Configure and install local network printers also coordinate with vendors if

required.

 Configuration and deployment of new desktop and laptop systems.

 Work with hiring managers to set up new workstations in a timely manner

 Conduct remote desktop troubleshoots to end-users along with documentation

ticket maintenance with SLA.

 Provide new hardware/software for users as approved, assist in asset tag control

and inventory management.

 To support daily technical support activities for desktop, data, and server

management.

 Customize desktop applications to meet user needs.

 Follow up with clients to ensure their systems are functional.

 Experience with firewalls, Internet VPNs remote implementation, troubleshooting,

and problem resolution.

 Installation, configuration and troubleshooting of Operating system, all types of

applications, drivers, and necessary updates.

 Addressing user tickets regarding hardware, software, and networking issues

and resolve issues within given SLA


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