Technical Support Engineering
3 weeks ago
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is Microsoft onsite only.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience• Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.• Conceptual knowledge of Azure IaaS deployments and administration• Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)• Understanding of Virtualization concepts and virtual system administration• Familiarity with SAN, NAS, Hyper-V, VMWare, iSCSI• Familiarity with networking concepts including TCP, IP, NAT, DNS• Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.Experience in one or more of these areas desirable• Linux, OSS (preferred)o Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)o Experience administering Linux (boot process, file systems, network device and protocol configuration)o Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAPLanguage QualificationEnglish Language: fluent in reading, writing and speaking.Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
Response and Resolution• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practicesReadiness• You participate in communities with peer delivery roles.• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.Product/Process Improvement• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvementsBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Technical Support Engineer
2 days ago
delhi, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Technical Support Engineer
2 weeks ago
Delhi, India Dotcad Full timeCompany DescriptionDotcad is a technology solutions provider (system integrator) located in Ahmedabad. We have built a reputation for expertise, experience, and technological alliances in virtualization, mobility, networking, application delivery, and data center technologies. We work closely with industry leaders to create agile and flexible IT environments...
-
Technical Support Engineer
18 hours ago
Delhi, India AllGoVision Full timePosition: Technical Support Engineer Experience: 2-4 years Qualification: BE/MCA/BSC/ Diploma with relevant experience Location: Mumbai Travel: Should be prepared to travel within India and abroad Company Profile: AllGoVision Technologies is a company focused on developing state of the art technology products in video analytics leveraging the latest...
-
Advanced Technical Support Engineer
6 days ago
Delhi, India Cornerstone OnDemand Full timeWe're looking for aAdvanced Technical Support EngineerThis role isOffice BasedGCS – Advance ProductSupport Engineer (L2)The Advance ProductSupport Engineer is part of the Global Customer Support Team. Advanced Product SupportEngineer serve as product and technical expert providing advanced technicalsupport across Cornerstone OnDemand’s suite of...
-
Technical Support Engineer
3 weeks ago
Delhi, India Pinerium Full timeJob DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Providing technical support service to our customers remotely and on siteImproves system performance by identifying...
-
Lead Technical Support Engineer
4 weeks ago
Delhi, India ClearTrail Technologies Full timeLead and manage a team of support professionals to ensure the delivery of high-quality technical support.Proven experience in leading and managing support teams in a 24/7 environment, with at least (5-8 years).Fluent communication, consulting, and collaboration skills.Strong technical background and expertise in troubleshooting complex issues.Experience with...
-
Customer Technical Support Engineer
2 days ago
Delhi, India BeatRoute Full timeSoftware Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
-
VoIP Technical Support Engineer
3 weeks ago
Delhi, India Snaphunt Full timeThe OfferJoin a well known brand within TelecommunicationsExcellent career development opportunitiesFlexible working optionsThe JobYou will be responsible for:You will work with and have thefull support of 1st and 2nd line support teams at Ciscoand Open Reach UK further enhancing your skills as you work within our team learning about and working with the...
-
Customer Technical Support Engineer
2 days ago
delhi, India BeatRoute Full timeSoftware Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
-
Technical Support Representative
3 days ago
delhi, India BolsterBiz Full timeAs a Technical Support Engineer, you will play a crucial role in providing exceptional technical support directly to US-based B2B clients (Heads of Customer Support and CX depts). Your primary responsibility will be to replicate client issues and offer prompt and accurate technical solutions, and work closely with the internal engineering team. This job will...
-
Technical Support
3 weeks ago
New Delhi, India Brainwork Technologies Full timeAn individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:The candidate...
-
Technical Support
1 month ago
New Delhi, India Brainwork Technologies Full timeAn individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities: The candidate...
-
Technical Support
1 month ago
new delhi, India Brainwork Technologies Full timeAn individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities: The candidate...
-
VoIP Technical Support Engineer
3 weeks ago
Delhi, India The VoIP Shop Ltd Full timeThe VoIP Shopdelivers an innovative Cloud Phone System Solutions to Businesses and Public Sector customers all over the UKBased at the High Tech offices near the Leicester Space Centre Complex. We have a team of highly skilledCiscoTrained EngineersWe work directly with our national network (Open Reach) and CISCO Systems Inc to deliver a Tier1, Carrier Grade...
-
Technical Support Engineer
2 days ago
delhi, India HNS Solutions Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.Responsibilities Reproduce...
-
Delhi, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Solution Engineer
3 days ago
Delhi, India Altair Engineering Full timeJob Summary:We are seeking a Solution Engineer who will be a part of our Global Technical Team (GTT) with a focus on the product EDEM. The GTT is a worldwide group of technical specialists, whose key responsibility is to help customers be successful with the Altair Simulation suite of products. The candidate will provide consulting services, training, and...
-
Delhi, India Sonata Software Full timeAbout Sonata Software!In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Technical Support Specialist
2 days ago
delhi, India Tech Concierge Pro Full timeCompany Description:Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office.Job Description:As a Technical Support Engineer, you...
-
Technical Support Specialist
2 days ago
Delhi, India Tech Concierge Pro Full timeCompany Description:Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office.Job Description:As a Technical Support Engineer, you...