Solution Engineer
4 weeks ago
We are seeking a Solution Engineer who will be a part of our Global Technical Team (GTT) with a focus on the product EDEM. The GTT is a worldwide group of technical specialists, whose key responsibility is to help customers be successful with the Altair Simulation suite of products. The candidate will provide consulting services, training, and support to customers and new prospects. The role involves exposure to a wide range of product development problems that customers can solve using Altair EDEM software and exposure to multi-physics solutions such as EDEM-CFD, EDEM-MBD, EDEM-FEA as well as machine learning and AI solutions.TheSolution Engineer will work as a part of the EDEMGlobal Technical Team, and should be based in APAC or EMEA.Further Information about Altair-EDEM can be seen here: You Will Do:Provide technical support for EDEM customers with product-specific issues
In partnership with the Sales teams discuss potential sales opportunities and perform technical analysis and qualification of potential customer projects, in rare cases, on-site with the customer
Design and conduct Altair product presentations and demonstrations, which include standard and/or customized training, Q&A, and technical discussions with the customer
Propose consulting services to customers who need assistance to resolve challenging problems
Execute consulting Services projects
Manage customer expectations to ensure maximum satisfaction with Altair’s products and services
Liaise between customers and software development team to drive new feature requests into future product releases
Create digital content in the form of white papers, videos, example & demo models or workflows
What You Will Need:Basics:Bachelor or Master of Science in Chemical/Mechanical/Process/Automotive Engineering, Applied Mathematics or Physics
Experience in the application of CAE technology
Ability to collaborate with all levels of technical users and management
Excellent presentation skills
Aptitude for solving engineering problems
Willingness to travel throughout region as required
Good communication skills in English (Oral and Written)
Strong interpersonal skills
Preferred:Experience withthe Discrete Element Method (DEM)
Previous HyperWorks or EDEM experience a strong plus
Demonstrated ability to execute and manage projects for on-time delivery within budget and with high customer satisfaction
How You Will Be Successful:Envision the Future
Communicate Honestly and Broadly
Seek Technology and Business “Firsts”
Embrace Diversity and Take Risks
What We Offer:TBC by region
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