Lead Technical Support Engineer
4 weeks ago
Roles and Responsibilities:Lead and mentor a team of technical support engineers to ensure effective 24/7 coverage.Provide technical expertise to resolve escalated issues and guide team members.Compose and carry out incident and problem management procedures.Perform incident reviews and engage in post-incident activities with stakeholders to analyze operational surprises, general insight, learn from incidents and develop reliability improvements. Provide leadership and direction to the support team.Develop and deliver training programs for team members to enhance their technical and customer service skills.Conduct regular performance evaluations with team members. Act as an escalation point/point of contact for challenging problems or critical incidents.Ensure timely and effective communication of issue resolutions to clients. Identify and implement improvements to support processes.Conduct regular team meetings to discuss challenges, updates, and improvements. Be available for on-call support and provide leadership during critical incidents.Provide regular updates to management on team performance and challenges.Manage and prioritize escalated issues, ensuring timely resolution.Collaborate with higher-level support teams and management for critical issues.Set KPIs for Team members. Provide technical expertise to resolve escalated issues and guide team members.
Qualifications:6 -9 yrs of work experience
Location:Indore, MP
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Technical Support Lead
3 days ago
Delhi, India People Squad Full timeJob DescriptionOur client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
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Lead Analyst, Technical Support
3 days ago
Delhi, India Majesco Full timeJob DescriptionOracle developer with basic JAVA Knowledge is responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification and capable of doing the in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to...
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Technical Support Engineer
2 days ago
delhi, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
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Technical Lead
4 weeks ago
Delhi, India Avalara Full timeOverviewAvalara is looking for aTechnical Leadto drive forward and oversee exciting new projects across our VAT Platform suite of products and services. We are growing and evolving our products and are looking for motivated people to join us on this journey. A successful candidate will be a well-rounded, experienced technical lead with a proven track record...
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Technical Support Engineer
2 weeks ago
Delhi, India Dotcad Full timeCompany DescriptionDotcad is a technology solutions provider (system integrator) located in Ahmedabad. We have built a reputation for expertise, experience, and technological alliances in virtualization, mobility, networking, application delivery, and data center technologies. We work closely with industry leaders to create agile and flexible IT environments...
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Delhi, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
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Delhi, India Sonata Software Full timeAbout Sonata Software!In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
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Technical Support Engineer
14 hours ago
Delhi, India AllGoVision Full timePosition: Technical Support Engineer Experience: 2-4 years Qualification: BE/MCA/BSC/ Diploma with relevant experience Location: Mumbai Travel: Should be prepared to travel within India and abroad Company Profile: AllGoVision Technologies is a company focused on developing state of the art technology products in video analytics leveraging the latest...
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Advanced Technical Support Engineer
6 days ago
Delhi, India Cornerstone OnDemand Full timeWe're looking for aAdvanced Technical Support EngineerThis role isOffice BasedGCS – Advance ProductSupport Engineer (L2)The Advance ProductSupport Engineer is part of the Global Customer Support Team. Advanced Product SupportEngineer serve as product and technical expert providing advanced technicalsupport across Cornerstone OnDemand’s suite of...
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Technical Support Engineer
3 weeks ago
Delhi, India Pinerium Full timeJob DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Providing technical support service to our customers remotely and on siteImproves system performance by identifying...
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Java Technical Lead
2 weeks ago
Delhi, India Quess Corp Limited Full timeHiWe are hiring for one of our major clint, Product Based MNCJob role: #Java Technical Lead.Experience: 10+ YearsLocation: Bangalore.Notice period: Immediate only.JD :·Skillset: Microservices, Java Spring Boot, REST, React, AWS·Job Profile Name: Services Team LeadX 2·Job Profile SummaryResponsibilities:· The role will lead a project or solution team of...
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Technical Lead
6 days ago
Delhi, India SunSoft Online Full timeJob DescriptionPosition Description:We are seeking a highly skilled and experienced Technical Lead to provide oversight and lead the overall technical solution delivery of RevHub, our next generation tax software in partnership with our strategic vendor partner. The solution will be developed on a modern tech-stack and deployed in Amazon AWS. This role...
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Customer Technical Support Engineer
1 day ago
Delhi, India BeatRoute Full timeSoftware Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
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Technical Lead
2 weeks ago
delhi, India Direct Client Full timeTechnical LeadsBengaluruJOB DESCRIPTIONWork Location: Bengaluru, IndiaReporting to: Director of EngineeringExperience: 6 - 12 yearsYou will:• Lead a team of 3-5 software engineers and take ownership of implementing moderately complex software products. Review and approve teammembers’ estimates, designs, code, and test cases• Translate requirements into...
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VoIP Technical Support Engineer
3 weeks ago
Delhi, India Snaphunt Full timeThe OfferJoin a well known brand within TelecommunicationsExcellent career development opportunitiesFlexible working optionsThe JobYou will be responsible for:You will work with and have thefull support of 1st and 2nd line support teams at Ciscoand Open Reach UK further enhancing your skills as you work within our team learning about and working with the...
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Customer Technical Support Engineer
1 day ago
delhi, India BeatRoute Full timeSoftware Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...
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Technical Lead
2 weeks ago
Delhi, India QuEST Global Services Pte. Ltd Full timeQuest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.We are looking...
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Technical Lead
3 weeks ago
Delhi, India Talent Corner Full timeRoles and ResponsibilitiesDevelop and implement a technical strategy.Lead a team of engineers, developers, and technical professionals.Identify potential technical risks and develop mitigation strategies.Desired Candidate ProfileMake informed decisions on technology choices, frameworks, and tools.Work closely with cross-functional teams, including product...
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Technical Lead
7 days ago
Delhi, India Motherson Health & Medical Full timeWe are looking for a seasoned Technical Lead to spearhead the development of applications and AI-driven solutions. The ideal candidate will possess a strong background in mobile and browser based app development, experience with AI technologies, and a proven track record of leading successful technical teams and complex technical challenges. This role will...
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Technical Lead
2 weeks ago
Delhi, India HuntingCube Recruitment Solutions Full timeName of position: Tech Lead/SSE/ Engineering Manager (50% IC/50% Lead)Location: Gurgaon/remoteEducational Qualification Required: BE/B.Tech/M.TechExperience Required: 5.5 Years - 8.5 YearsSkills Required: Python/Golang (Prior experience in python or Golang will also work)Contact details of Recruiter: About Role :- As an Engineering Manager, you will own a...