Guest Relations Executive For Mall

4 weeks ago

Hyderabad, India SG Oasis Full time

Openings We are Hiring

Location: Hyderabad (Shopping Centre)

Experience: 2 to 4 years

Salary: Up to 5 LPA

Gender: Male/Female

Age Limit: Below 34 years

Reporting To: Centre Manager / Operations Manager

Job Summary

We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of the brand, ensuring visitors receive prompt assistance, clear information, and a positive shopping experience.

Key Responsibilities

  • Customer Engagement:

  • Greet and assist shoppers courteously at entry points, help desks, and common areas.

  • Handle queries related to stores, events, offers, facilities, and directions.

  • Daily Operations Support:

  • Monitor cleanliness, signage, and functioning of amenities across the mall.

  • Coordinate with housekeeping, security, and technical teams for quick issue resolution.

  • Feedback & Escalation:

  • Gather visitor feedback and report complaints or incidents to management promptly.

  • Follow up to ensure satisfactory resolution.

  • Event & Promotion Support:

  • Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.

  • Lost & Found Handling:

  • Maintain proper records of lost & found items and coordinate returns to rightful owners.

  • Reporting & Documentation:

  • Maintain logs of guest inquiries, incidents, and daily visitor counts as required.

Candidate Profile

  • Experience: 2 to 4 years in guest relations, front office, mall operations, or customer service
  • Industry Preference: Retail, Hospitality, Shopping Malls, Airports, or Service Sectors
  • Age: Below 34 years
  • Gender: Open to Female candidates

Skills & Attributes

  • Excellent communication and interpersonal skills
  • Well-groomed, presentable, and confident in customer-facing roles
  • Basic understanding of mall operations and service standards
  • Calm under pressure with strong problem-solving ability
  • Proficiency in English, Hindi, and Telugu preferred

Education

  • Graduation in any discipline (Hospitality or Retail Management preferred)

Working Conditions

  • Willing to work in rotational shifts, weekends, and public holidays

  • Uniform and grooming standards to be maintained at all times

  • They have a Six Weekly Off Policy. It could be Any Day.

Contact Details :

HR Bhakti

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