Guest Service Associate

18 hours ago


Hyderabad, Telangana, India Aparna NEO Mall Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Role & responsibilities

  • Greet and welcome guests courteously at various touchpoints (entrance, helpdesk, info kiosk, etc.).
  • Provide accurate information about mall facilities, store locations, ongoing promotions, events, and services.
  • Assist lost or distressed guests, including elderly, children, and differently abled individuals.
  • Handle guest complaints promptly and escalate unresolved issues to the appropriate department.
  • Coordinate with housekeeping, security, and maintenance teams to ensure guest comfort and safety.
  • Maintain a log of guest feedback, suggestions, and complaints for management review.
  • Ensure the helpdesk and guest service areas are clean, organized, and well-equipped with updated information.
  • Assist in emergency situations and follow proper protocols as per mall safety guidelines.
  • Distribute promotional materials, brochures, and assist during mall events.
  • Maintain a pleasant and professional demeanor at all times.

Key Skills and Competencies:

  • Excellent communication skills (English, Hindi, and regional language preferred)
  • Strong interpersonal and problem-solving skills
  • Positive attitude with a customer-first approach
  • Good grooming and professional appearance
  • Ability to stay calm and courteous under pressure
  • Basic computer and reporting skills (MS Excel, Email, CRM tools)


  • Hyderabad, Telangana, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are looking for a highly skilled and experienced Guest Service Associate/Coordinator to join our team in the Hotels and Restaurants industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and...


  • Hyderabad, Telangana, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Guest Service Associate to join our team at the Reception & Front Desk in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and...


  • Hyderabad, Telangana, India Holiday Inn Express and Suites Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Key Responsibilities: Operational Duties:Clean and service guest rooms, bathrooms, and corridors as per IHG cleanliness standards and assigned checklists.Ensure all guest amenities, linens, and supplies are replenished according to brand guidelines.Inspect and report any maintenance issues, missing items, or damage to the Housekeeping Supervisor or Team...


  • Hyderabad, Telangana, India Hmshost Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Role & responsibilities : Greeting the guests, taking orders, handling payments, serving food and beverages, and managing after-dining tasks like presenting the bill and ensuring customer satisfaction.Preferred candidate profile : 12th pass or Degree / Diploma in Hotel Management. Candidates who are pursuing Hotel Management may also apply.


  • Hyderabad, Telangana, India Careers at Marriott Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...


  • Hyderabad, Telangana, India Careers at Marriott Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest...


  • Hyderabad, Telangana, India Careers at Marriott Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...


  • Hyderabad, Telangana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...


  • Hyderabad, Telangana, India Vamsiram Builders And Developers Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & ResponsibilitiesThe Guest Relationship Executive is responsible for ensuring excellent guest service by warmly welcoming guests, addressing their needs, handling inquiries, resolving complaints, and creating a positive and memorable experience.The role requires strong communication, problem-solving, and interpersonal skills to maintain high levels of...


  • Hyderabad, Telangana, India A To Z Food Ventures Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Ensures guest satisfaction and a positive experience by addressing inquiries, resolving complaints, and coordinating with other departments to meet guest needs. They are the primary point of contact for guests, anticipating their needs and managing guest services. This role also involves managing and training guest relations team members, and monitoring...