
Guest Service Associate
7 hours ago
Role & responsibilities
- Greet and welcome guests courteously at various touchpoints (entrance, helpdesk, info kiosk, etc.).
- Provide accurate information about mall facilities, store locations, ongoing promotions, events, and services.
- Assist lost or distressed guests, including elderly, children, and differently abled individuals.
- Handle guest complaints promptly and escalate unresolved issues to the appropriate department.
- Coordinate with housekeeping, security, and maintenance teams to ensure guest comfort and safety.
- Maintain a log of guest feedback, suggestions, and complaints for management review.
- Ensure the helpdesk and guest service areas are clean, organized, and well-equipped with updated information.
- Assist in emergency situations and follow proper protocols as per mall safety guidelines.
- Distribute promotional materials, brochures, and assist during mall events.
- Maintain a pleasant and professional demeanor at all times.
Key Skills and Competencies:
- Excellent communication skills (English, Hindi, and regional language preferred)
- Strong interpersonal and problem-solving skills
- Positive attitude with a customer-first approach
- Good grooming and professional appearance
- Ability to stay calm and courteous under pressure
- Basic computer and reporting skills (MS Excel, Email, CRM tools)
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