Executive Operations For Mall

Job description:-

Designation :- Operations Executive ( Thane ) and Hyderabad (Kukatpally)

Apply Only candidates age up to max 33 years.

Profile Responsibilities:

• Customer Satisfaction, interaction & Hygiene:
• Understanding factors influencing customer satisfaction & dissatisfaction
• To maintain a high standard of hygiene throughout the mall.
• Manage the day-to-day and long-term operations of Operations (H/K, Guest Service, Retailer) in the entire mall.
• in-depth and hands on knowledge in customer services, Hygiene in terms of H/K, Faade Cleaning, Pest Control, Horticulture Management, & Waste Management.
• Handle VVIP Guest and their movement in Mall
• Identify opportunities for improving customer satisfaction.
• Benchmarking RSI and CSI
• Ensure the optimum deployment in operations as to achieve highest operational standards.
• Interact with customer & give all relevant information to customer about the Mall and retailers and relevant information for resolve the customer queries
• Ensure to achieve 100% score in Hygiene and customer service Audit.
• Ensure to be updated all the time about Mall, its retailers, agencies and functional area & be up to date as to give customer service experience.
• Conduct inspections of all areas of the mall and provide feedback to frontline staff to achieve best standards of Customer service and Operations.

Supplier & Vendor Management:

• Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
• Maintain attendance of agency staff for actual tracking of manpower
• Interact with agency for getting right manpower and ensure the training being conducted for regular development.
• Reviewing Vendor performance and taking suggest the actions to ensure timeliness and quality of supplies

Reports and MIS:

• Timely & accurate submission reporting of respective operations report
• Maintain and monitor all the records of supplies

Training & Development:

• Brief knowledge about Operational topics & preparing training module and giving training to frontline team member
• Be updated with internal and external latest operational trends, technology enhancement as to enhance & optimize the customer service.

Safety & Compliance:

• Basic knowledge of safety is must and ensure to take all safety precautions while working in the mall.
• Adherence to all company policies, SOPs of the assigned Dept.
• Ensure all agency staff are hired and work as per set rules of govt and company.

Skill Required:

• Positive Attitude
• Good Communication skills (both writing and verbal)
• Eager to learn and aim to grow
• Interactive, smiling and presentable
• Exhibit and encourage high performance standards for herself / himself and others
• Maintain self grooming & physically fit & ready to work in any assigned sub Dept of Mall Operations.

Experience of around 3-5 years of experience in Mall/Hotel/Multiplexes Operations at Assistant Managerial Level.

Grooming standards for employees;

Men - Company would provide a uniform (formal attire), needs to be clean shaven every day and should be professionally groomed.

Women - Company would provide a uniform (formal attire), has to tie a bun.

Working days:

6 days working with 6 week offs in a month (working days would be roster based).

Interested Candidate, Kindly send the resume