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You will be a key member of the Digital Product Management team that is responsible for conceptualizing, designing, and delivering the online customer experience and marketing data innovations that drive Williams-Sonoma Inc.'s industry leading digital business. You'll be working with amazing peers, cutting edge technologies and deep resources to help push the boundaries of digital innovation.
Responsibilities include:
Develop business requirements and detailed JIRA user stories related to analytics and tracking of website features and functionality.
Work as part of the analytics and tagging scrum team, and participate in Agile activities and meetings (standups, grooming, planning)
Augment, support, and troubleshoot feeds to and from Adobe Analytics platform. Work closely with cross-functional partners on feed configuration requirements and deployment needs.
Support administration of the Adobe Analytics toolset, including variable allocation and configuration, data classifications, and user administration.
Assist with post-release validations and auditing of tags and reports for stability. Create and run validation dashboards for critical releases.
Configure and monitor alerts for breakage. Triage, research, and document tracking bugs in JIRA and Confluence as needed.
Support QA automation initiatives and build related roadmap to expand automation coverage.
Consult with product management, marketing, product analytics, and business teams on analytics and tagging, as needed
Assist with initiatives related to improving the analytics foundation and related toolsets.
Coordinate with marketing stakeholders and vendors on requirements clarifications and deployment of vendor pixels.
Join vendor calls and coordinate support and troubleshooting related to analytics toolsets.
Document tracking initiatives and tagging behavior in Confluence to facilitate understanding and usage by cross-functional teams.
Support ad hoc questions from analytics and reporting stakeholders regarding performance reporting, variable logic, or tagging coverage.
Performs other duties as required. We think you should be excited about this opportunity because you will:
Work on initiatives of incredible opportunity and scale
Be right in the middle of the action. E-Commerce & Marketing is at the core of WSI's growth (> 50% of company sales) and will continue to be a competitive advantage that fuels our success.
Establish ownership of a critical domain and collaborate with every level of the organization
Be hands on with current web analytics tools from the leaders in the space
Directly see how your leadership ability, ideas and efforts positively impact the online experience of our customers and growth of our business.
Work in a truly process and data-driven environment. We practice what we preach.
Work at the pace and excitement of a start-up with the resources of a $5 billion company.
Be treated like an entrepreneur and expected to bring innovative ideas to the table and execute them to completion.
Work with a world-class product team with a history of success and reputation for excellence.
We work with great brands and solve interesting problems with technology.
Qualifications:
3+ years of Product Management experience in technology organizations.
3+ years of experience with Adobe Experience Cloud/Platform toolset, (Target, Analytics, CJA, AEP, RTCDP) including working on tracking requirements and coordinating tagging implementation.
Experience with instrumentation of marketing and vendor 3rd party pixels
Experience with analytics design and data capture strategies for iOS native applications
Advanced knowledge in web analytics data fundamentals and website measurement strategy.
Experience with Agile methodologies, and with JIRA and Confluence toolsets.
Experience with or exposure to a tag management system and digital data layer as foundational pieces to an analytics program.
Ideally you have experience in multi-channel retail or e-commerce (not a must).
You have impeccable communication skills with diverse audiences.
Strong analytical skills with the ability to use data and metrics to back up recommendations and drive actions.
Demonstrated ability to understand and discuss technical concepts, familiarity with services model solutions, manage trade-offs and evaluate new ideas with stakeholders
You have a point-of-view on how technology teams should engage to iteratively and efficiently deliver value for the customer (ideally with Agile methodologies).
You care about the quality of your work and that is evident in all that you do.
Strong drive towards execution; can-do type of person and willingness to roll up one’s sleeves to get the job done.
Strong interpersonal skills and demonstrated ability to work with various teams across the organization.
You have a Bachelor's degree or more in Business, Marketing, Computer Science, Engineering, or a related field. An equivalent combination of related education, training and experience will be considered -- we care more about your work experience than what you did in college.
