Front Office Manager
1 week ago
Job Title: Front Office Manager
Location: Delhi-NCR
Client: A large Inventory Five-Star Deluxe Hotel , part of a renowned international hotel chain.
Compensation: 10-12LPA Range.
About the Client:
This prestigious hotel is recognized for its luxurious accommodations, world-class amenities, and exceptional guest services. With a commitment to creating memorable experiences for guests, the hotel offers exquisite dining, personalized services, and a destination of choice for local and international travelers.
Role Overview:
The Front Office Manager will be responsible for overseeing front office operations, ensuring seamless guest experiences, and managing a dynamic team. This leadership role demands exceptional organizational and communication skills, a passion for hospitality, and a guest-centric approach.
Key Responsibilities
- Lead and manage daily front office operations to maintain high service standards.
- Train, mentor, and supervise front office staff to foster a positive work environment and achieve guest satisfaction goals.
- Oversee guest check-in/check-out procedures, reservations, and billing to ensure accuracy and efficiency.
- Address guest concerns and resolve issues promptly to enhance customer satisfaction.
- Collaborate with other departments to streamline operations and provide personalized guest experiences.
- Monitor and manage department budgets and ensure financial objectives are met.
- Analyze guest feedback and implement improvements to optimize service quality.
- Maintain compliance with brand standards and operational policies.
Qualifications
Required:
- Bachelor's degree in Hospitality Management or a related field.
- 8-10 years of experience in five-star hotels and preferably should have led Front Office Operations.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in hotel management software and other relevant technology.
Preferred:
- Experience in managing front office operations for international hotel brands.
- Familiarity with guest feedback management systems.
- Exceptional communication and interpersonal skills.
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