Front Office Manager

2 weeks ago


Greater Delhi Area, India SMA - Strategic Management Alliance Full time

Job Title: Front Office Manager

Location: Delhi-NCR

Client: A large Inventory Five-Star Deluxe Hotel, part of a renowned international hotel chain.

Compensation: 10-12LPA Range.


About the Client:

This prestigious hotel is recognized for its luxurious accommodations, world-class amenities, and exceptional guest services. With a commitment to creating memorable experiences for guests, the hotel offers exquisite dining, personalized services, and a destination of choice for local and international travelers.


Role Overview:

The Front Office Manager will be responsible for overseeing front office operations, ensuring seamless guest experiences, and managing a dynamic team. This leadership role demands exceptional organizational and communication skills, a passion for hospitality, and a guest-centric approach.


Key Responsibilities

  • Lead and manage daily front office operations to maintain high service standards.
  • Train, mentor, and supervise front office staff to foster a positive work environment and achieve guest satisfaction goals.
  • Oversee guest check-in/check-out procedures, reservations, and billing to ensure accuracy and efficiency.
  • Address guest concerns and resolve issues promptly to enhance customer satisfaction.
  • Collaborate with other departments to streamline operations and provide personalized guest experiences.
  • Monitor and manage department budgets and ensure financial objectives are met.
  • Analyze guest feedback and implement improvements to optimize service quality.
  • Maintain compliance with brand standards and operational policies.

Qualifications

Required:

  • Bachelor's degree in Hospitality Management or a related field.
  • 8-10 years of experience in five-star hotels and preferably should have led Front Office Operations.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software and other relevant technology.

Preferred:

  • Experience in managing front office operations for international hotel brands.
  • Familiarity with guest feedback management systems.
  • Exceptional communication and interpersonal skills.


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