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Front Office Manager

1 month ago

Delhi, India SMA - Strategic Management Alliance Full time
Job Title: Front Office Manager
Location: Delhi-NCR
Client: A large Inventory Five-Star Deluxe Hotel , part of a renowned international hotel chain.
Compensation: 10-12LPA Range.
About the Client:
This prestigious hotel is recognized for its luxurious accommodations, world-class amenities, and exceptional guest services. With a commitment to creating memorable experiences for guests, the hotel offers exquisite dining, personalized services, and a destination of choice for local and international travelers.
Role Overview:
The Front Office Manager will be responsible for overseeing front office operations, ensuring seamless guest experiences, and managing a dynamic team. This leadership role demands exceptional organizational and communication skills, a passion for hospitality, and a guest-centric approach.
Key Responsibilities
Lead and manage daily front office operations to maintain high service standards.
Train, mentor, and supervise front office staff to foster a positive work environment and achieve guest satisfaction goals.
Oversee guest check-in/check-out procedures, reservations, and billing to ensure accuracy and efficiency.
Address guest concerns and resolve issues promptly to enhance customer satisfaction.
Collaborate with other departments to streamline operations and provide personalized guest experiences.
Monitor and manage department budgets and ensure financial objectives are met.
Analyze guest feedback and implement improvements to optimize service quality.
Maintain compliance with brand standards and operational policies.
Qualifications
Required:
Bachelor's degree in Hospitality Management or a related field.
8-10 years of experience in five-star hotels and preferably should have led Front Office Operations.
Strong leadership and team management skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in hotel management software and other relevant technology.
Preferred:
Experience in managing front office operations for international hotel brands.
Familiarity with guest feedback management systems.
Exceptional communication and interpersonal skills.