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Operations Lead

2 months ago

Hyderabad, India Naamly Full time

Important DealBreakers (Please Read before Applying)

We are creating this section to ensure that we are mindful of everyone's time. Failure to follow this will result in your candidature not being considered.

1.) You must be willing to work in a small team set-up, in an office setting and able to contribute hands-on

2.) You would be expected to work UK/US shifts

3.) You need to be very particular about creating and following processes, are super organized and can get work done on deadlines

4.) You need to have great communication skills - both written and oral - and be extremely comfortable teaching/explaining and interacting with our clients

5.) This role is open to people with all experiences and backgrounds - the key aspect we are looking for is someone who has an insatiable desire to take ownership and be obsessed in creating & following processes.

---> If you think this is a perfect role for you, then please send in your resume, a small write-up alongwith a short video to

The subject line of the email should read "Operations Lead - " .

The small write-up should detail what you believe are key ingredients needed to be successful at this role.

The short video must explain three things (1) Why you believe you are the ideal candidate for this position, (2) What expectations/deal breakers you would have from us, and (3) The reason you are looking out for a job change.

Summary:

Take ownership for a new business division that is obsessed with driving customer delight while ensuring the small lean team is fully aligned, engaged and motivated to excel. The role will require you to be hands-on, contributing yourself along with managing a small team size and interacting with teams and customers that are spread across the United States and Australia.

Your typical week would entail the following activities:-

  • Identify, Document and Ensure compliance towards Processes and Internal standards
  • Identify Process gaps and work towards bridging them
  • Define and Measure success against KPIs
  • Manage workload, activities and tasks of team members to ensure project deadlines are met
  • Assist in interviewing and hiring of additional team members to aid in company's growth
  • Interaction with clients, team and leadership team to ensure an exceptional customer experience
  • Help in building a culture of high performance that is aligned with our core values

The key traits that one would need to have to be successful in this role include:-

  • Ability to take extreme ownership of all the facets of the business
  • Excellent verbal and written communication skills with a strong preference to have everything documented
  • Keen eye for details with hyper focus on following a methodical approach
  • Ability to lead a lean team of 5 and be decisive
  • Be able to voice team concerns and champion the cause of the client with leadership
  • Proficient with computers, spreadsheets and ability to sit infront of a computer for extended periods