Service Operations Team Lead
3 weeks ago
Job Title: Service Operations Team Lead
Location: Hyderabad
Job Summary:
Vodafone Idea Limited is seeking a skilled Service Operations Team Lead to join our team. As a key member of our Technology department, you will be responsible for leading a team that delivers and maintains fixed line services for our Enterprise customers.
Key Responsibilities:
- Accountable for end-to-end Enterprise customer experience management at the circle level.
- Acts as a single point of contact (SPOC) to manage escalations for all Service Operations and maintain committed service level agreements (SLAs) for uptime.
- Leads a team that delivers and maintains fixed line services as per committed turnaround times (TAT) and SLAs for Enterprise customers.
- Undertakes service improvement plans to provide customer circuit uptime improvement in a timely manner.
- Governs managed service (MS) partners and off-net service providers.
- Engages with cross-functional teams as well as the Network Operations Center (NOC) team.
- Maintains, tracks, and releases annual maintenance contract (AMC) purchase orders for third-party and circle vendors.
- Executes different types of network consolidation projects as per given timelines.
- Ensures Health, Safety, and Well-being (HSW) and project tracking and workflow (PTW) compliance.
Requirements:
- Different types of UBR product knowledge and hands-on experience.
- ECI and Huawei Network Management System (NMS) knowledge is a must.
- Different types of IP device hands-on experience, such as CISCO, Nokia, and Huawei, with CCNA or CCNP certification.
- Bachelor's degree in Electronics and Communication Engineering (ECE) or Electronics and Electrical Engineering (EEE).
- 2-5 years of experience in the Telecom domain, with experience in field projects and operations.
- Experience working in a Telecom service delivery or operations function.
- Experience with data networking platforms and Enterprise products and services.
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