Service Operations Team Lead

3 weeks ago


Hyderabad, Telangana, India Vodafone Idea Limited Full time

Job Title: Service Operations Team Lead

Location: Hyderabad

Job Summary:

Vodafone Idea Limited is seeking a skilled Service Operations Team Lead to join our team. As a key member of our Technology department, you will be responsible for leading a team that delivers and maintains fixed line services for our Enterprise customers.

Key Responsibilities:

  • Accountable for end-to-end Enterprise customer experience management at the circle level.
  • Acts as a single point of contact (SPOC) to manage escalations for all Service Operations and maintain committed service level agreements (SLAs) for uptime.
  • Leads a team that delivers and maintains fixed line services as per committed turnaround times (TAT) and SLAs for Enterprise customers.
  • Undertakes service improvement plans to provide customer circuit uptime improvement in a timely manner.
  • Governs managed service (MS) partners and off-net service providers.
  • Engages with cross-functional teams as well as the Network Operations Center (NOC) team.
  • Maintains, tracks, and releases annual maintenance contract (AMC) purchase orders for third-party and circle vendors.
  • Executes different types of network consolidation projects as per given timelines.
  • Ensures Health, Safety, and Well-being (HSW) and project tracking and workflow (PTW) compliance.

Requirements:

  • Different types of UBR product knowledge and hands-on experience.
  • ECI and Huawei Network Management System (NMS) knowledge is a must.
  • Different types of IP device hands-on experience, such as CISCO, Nokia, and Huawei, with CCNA or CCNP certification.
  • Bachelor's degree in Electronics and Communication Engineering (ECE) or Electronics and Electrical Engineering (EEE).
  • 2-5 years of experience in the Telecom domain, with experience in field projects and operations.
  • Experience working in a Telecom service delivery or operations function.
  • Experience with data networking platforms and Enterprise products and services.


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