Desktop Support Engineer

3 weeks ago


bangalore, India Konverge Technologies Full time
  • b Description:- Strong foundation and in-depth technical knowledge in computer hardware (Desktop/Laptop/Printer), software and trouble-shooting, OS installation and maintenance, Application software support, Maintenance of mail (MS Outlook) & Antivirus updating. Proficiency in Windows 10 professional OS, Microsoft office 2016, Standard Applications Tally ERP 9 and Networking. Basic Knowledge on ADS, DNS, DHCP, RAID configuration. Provide first level support through phone for all end users including Remote sites Logging calls and Handlings Hardware and software problems & installation Handling of Asset management and vendor management Candidate Profile:- Should have bachelors degree 2-4 years of experience as a Desktop/ System engineer Experience in manufacturing industry is more preferred. Skill set and responsibilities: Set up, maintain and troubleshoot Microsoft Windows (Win 10 AND office 2016) desktop, Laptops, Notebook computers. Install and Configure software for end users TALLY ERP 9 configurations & support Set up and configure printers, scanners and other peripherals. MS-Outlook configuring and trouble shooting Should have knowledge of Windows 2016 server, AD, DHCP and DNS. Hand on experience on server (Basic level) to coordinate with the vendor. Basic LAN (Network) troubleshooting knowledge. Regular health check of all Laptop and Desktop which includes MS-security patches and Antivirus update (Symantec End point) monitoring. Maintain inventory of all hardware and software license and parts. Follow up with vendors for all warranty and support packed assets and service. Maintain excellent communication with all end users and other members of the technology department.


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