Platform Specialist

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Platform Specialist - HubSpot

The Role:
The HubSpot Platform Specialist will serve as the primary administrator and technical owner of the British Council's HubSpot marketing platform. This role combines deep platform knowledge with hands-on configuration and development capabilities, ensuring the system meets operational and marketing needs.

The role will collaborate with internal stakeholders from global marketing, regional operations, data analytics, and IT to ensure HubSpot is optimally configured, integrated, and utilised to deliver customer engagement, marketing automation, and lead management processes.

Accountabilities:

Platform Ownership & Technical Enablement

• Serve as the central owner of the HubSpot CRM platform, managing user access, data quality, custom properties, and automation.
  Develop scalable technical solutions including workflows, custom-coded actions, and integrations with British Council systems, ensuring efficiency and compliance.

Business Partnering & Solution Delivery

• Work closely with marketing, customer engagement, and digital teams to translate functional needs into HubSpot solutions.
  Configure modules such as lead capture, email marketing, and campaign automation to support B2C and B2B goals.

Training, Documentation & User Adoption

• Provide guidance and structured training to end users, create support documentation, and drive adoption across global teams.
  Act as the first point of contact for troubleshooting and enhancements.

Compliance, Retention & Governance

• Ensure HubSpot usage adheres to internal data policies and retention rules.
  Collaborate with governance and data privacy teams to maintain compliant and clean data practices across the CRM.

Role specific knowledge and experience:

Essential:

• Hands on experience in HubSpot Marketing Hub and CRM
• Hands on experience in campaign / programme execution in Marketing Automation platforms e.g., Pardot, MAPP, Salesforce Marketing Cloud, Braze, Bloomreach, DotDigital, Marketo, Eloqua, Responsys etc)
• Experience designing and building lead scoring / grading models. and Lead nurturing programmes.
• Excellent written and verbal communication skills.
• Excellent analytical, problem solving, and organisational skills.
• Proficient in HTML, CSS coding
  SQL programming skills

Desirable:

• Project management
• Customer and stakeholder management
  Risk and compliance evaluation and management

Education: Graduate

Closing Date: Applications will close at 23:59 IST/19:29 UK Time on Wednesday, 10 September 2025

You must have the legal right to work in India at the time of application.

Important Information:

Department: Engineering & Development

Contract Type: Fixed Term Contract (2 years)

Pay Band: 6

Country/Location: Noida, India

Requirements:
Please note that candidates must have the pre-existing, legal right to work in India.

Mobility / relocation / visa sponsoring support will not be provided.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email