Customer Service Specialist

3 weeks ago

Noida, India nirvanaHealth | RxAdvance Full time

Company Description

nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. These services aim to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the first cloud-native Payer and PBM integrated platform in the industry. The company combines deep healthcare domain expertise with proven platform-building experience to deploy RPA across the Payer and PBM industries.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Noida. The Customer Service Specialist will be responsible for handling customer support inquiries, ensuring customer satisfaction, and maintaining a high level of customer service. Day-to-day tasks include managing phone communications, addressing customer concerns, and improving overall customer experience.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Phone Etiquette and Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Problem-solving and multitasking abilities
  • Experience in healthcare or technology sectors is a plus
  • Bachelor's degree in relevant field or equivalent experience

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