Vice President

About Dentsu India:
Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India) Dentsu international comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle , each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before
Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.
In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.
Learn more at:
Summary:
Brand within Dentsu Internationa l: Dentsu Creative
Job Title : Vice President - Account Management (Digital)
Location : Udyog Vihar, Phase-5, Gurugram
Experience : From 12 to 16 years of client servicing experience in digital marketing agencies, integrated ad agencies, mainstream advertising, new media, marketing, creative or similar roles within mainline or digital agencies. ( Experience from other industries will not be considered for this position )
Job Purpose:
The primary objective of this role is to provide strategic recommendations and effectively manage all resources to meet the client’s marketing needs. The individual will serve as a trusted advisor to clients, understanding and articulating client business insights to propose strategies that drive business forward. This includes leading and overseeing day-to-day activities, proactively identifying new business opportunities, managing, motivating, and developing the team, and collaborating with other departments to implement strategies that enhance the client’s business.
A strong passion and experience in championing and producing engaging, business-driving creative content and digital advertising across a fully integrated channel mix is essential.
This role requires a courteous, positive, high-energy individual with excellent people skills. The ideal candidate should have a proven track record of leading teams to achieve client goals. Attention to detail is crucial, ensuring that all tasks are managed effectively and nothing is overlooked.
Key Accountabilities
Run the Business Cluster:
Manage a cluster of client businesses and teams, equivalent to overseeing an agency branch.
Deliver the service proposition to clients and manage the full scope of business operations for individual clients.
Maintain oversight of team workflows and project knowledge without being involved in the day-to-day details.
Direct teams to deliver effectively and manage the P&L for the cluster, forecasting operational income on a weekly basis to senior management.
Key Escalation Point:
Act as the main point of escalation for the client concerning team-related issues, providing solutions with a positive attitude and problem-solving approach.
Relationship Management:
Own the client relationships as per the defined strategy, confidently interact with clients, and challenge them when necessary while maintaining a positive relationship. Negotiate win-win compromises on behalf of team members when needed.
Proactively Identify Client Development Opportunities:
Identify and flag specific opportunities for cross-selling and upselling to clients.
Commercial and Service Ownership:
Ensure seamless delivery and profitability of client accounts by managing service levels and financial outcomes.
Team Management:
Manage, motivate, and mentor the team in client management, growth, and success.
Encourage teams to add value to clients, challenge conventional briefs, and deliver outstanding creative work.
Ensure consistent delivery of high-level client service. Guide and develop team members, demonstrating excellent communication skills to inspire and identify potential.
Professional Skills:
Bachelor's degree in Marketing, Advertising, Communication, or a related field.
Proven experience in a client servicing role with a focus on digital marketing.
Strong grasp of digital platforms, trends, and best practices.
Experience in leading teams of over 10 people is ideal .
Proven track record of working with large clients is essential.
Strong understanding of commercial account management, processes, and P&L.
Gravitas and the ability to build and maintain relationships with senior clients, fostering trust in our services.
A team player with a client-centric focus and the ability to build strong and effective working relationships with team members and colleagues.
Strong communication, negotiation, and presentation abilities.
To apply, pls apply here as well as send us your updated CV mentioning the below details to (so we are able to process your candidature faster):
Email subject: Ref: LinkedIn – Vice President - Account Management with Dentsu Creative, Gurugram
Name:
Current company:
Designation:
Total years of experience specifically in digital account management:
Are you comfortable working from the office location:
Annual CTC:
Expected CTC:
Notice period:
Please attach your CV.
We thank you for sending us your profile & details for this role . If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome
Working with us
By joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people worldwide and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers, always learning and always listening to shape ideas, create culture and change behaviour. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.
Our Values
We believe our work can only resonate in the modern world if the people behind it reflect the modern work. We can only be truly relevant when we create a truly inclusive culture where everyone can thrive. That means – we are tough on the work but gentle with each other. We lead with empathy and are always listening and always learning. We support each other, we cheer for each other, we win together. We celebrate difference as the only way to make the work that makes a difference.
Next Steps
Sound exactly like the sort of role for you? Apply now

---