RAC Executive

2 weeks ago

bangalore, India Nvs Travel Solutions Pvt ltd Full time
NVS Travel Solutions is a pioneer in mobility services across India including RentACab services. With a fleet of 900 vehicles and cuttingedge transport management software NVS ensures seamless employee transportation and rental services for top clients across the country.
Job Brief: The RAC Junior Executive will assist in the daytoday operations of the RentACab (RAC) services. This role is ideal for someone who is organised detailoriented and can easily talk to customers. The candidate will work closely with senior staff to ensure smooth operations customer satisfaction and compliance with company standards. Prior experience in any of the below roles will be helpful: Travel desk Travels office receptionist Hotel front desk Office Assistant etc.
Key Responsibility Areas (KRAs):
  • Ensuring closed looped & clear communication on email calls sms & whatsapp with fast response times.
  • Carrying out day to day RAC operations that includes but is not limited to
  • Vendor briefing
  • Vehicle dispatch time tracking
  • Vehicle/driver quality check
  • Customer coordination and
  • Feedback collection.
  • Maintain records of daily trips client feedback and service issues.
  • Collect vendor trip sheets validate and raise invoices on time.
  • Proactively seek further business from clients and explain the range of services.
Key Performance Indicators (KPIs):
  • Total Volume of bookings handled monthly incentives
  • Csat score monthly incentives
  • Perfect SLA adherence for trip sheet collection & invoicing monthly bonus.
  • Increase of business from each client yearly bonus
PreRequisites:
  • Excellent communication ( oral & written)
  • Ambition.
  • Willingness to work from the office and stretch during peak loads.
  • Comfortable with common Desktop and mobile CRMs for business.

Why join this role The ETS service we provide is of a premium cadre and we serve top clients like Infosys and bosch. Work with us to bring more quality control and processes to bring enhancement to the employee transport industry and take our business to the next level. Success in this role would make you next in line for the COO position. We offer transparency bestinclass software and regular Facetime with the CEO to help you succeed.

communication,crm,sales,travel & tourism

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