Linux Systems Engineer
2 weeks ago
Key Responsibilities:
- Provide advanced technical support for Linux products and technologies.
- Resolve issues via phone, email, or remote sessions.
- Reproduce and diagnose issues, and provide timely resolutions.
- Follow up with customers and provide recommendations.
- Escalate complex issues and collaborate with other teams.
- Maintain quality case documentation and adhere to SLAs.
- Manage and lead technical escalations and incidents.
- Conduct problem management and root cause analysis.
- Oversee change management, including patching and security updates.
- Ensure accurate configuration management.
- Design solutions for complex customer needs.
- Participate in project management and customer meetings.
- Deliver training and support to team members.
Eligibility & Qualifications:
- Bachelor's degree in Engineering or equivalent.
- 10 years of experience in enterprise technical support.
- Relevant certifications (e.g., RHCE, Oracle Enterprise Linux, ITIL) are advantageous.
- Flexibility to work in a 24x7 support environment.
Technical Skills:
- Proficiency in Linux installation, configuration, and administration.
- Experience with Linux vulnerability assessment and mitigation.
- Knowledge of patch deployment solutions (e.g., Redhat Satellite, Oracle Linux Ksplice).
- Familiarity with Redhat and Oracle Enterprise Linux.
- Ability to troubleshoot networking issues and manage clusters (e.g., Oracle RAC).
- Understanding of SAN technologies and HP server management.
- Experience with disaster recovery planning and execution.
Non-Technical Skills:
- Excellent written and verbal communication skills.
- High commitment to quality and customer satisfaction.
- Ability to take ownership and work efficiently.
- Supportive of team members and capable of delivering training.
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