Director - Logistics

Job Description Key Responsibilities  Lead and manage all B2B and B2C logistics operations across the network.  Build a diversified and scalable logistics partner network — balancing cost, service, and risk by avoiding over-reliance on any single partner.  Define and implement the logistics partner strategy that delivers optimal business outcomes in terms of cost, speed, and flexibility.  Engage with CXO-level stakeholders (COO/CEO) at logistics partner organizations to align strategic priorities, drive escalations, and secure strong delivery performance.  Provide strategic input and operational leadership for Quick Commerce delivery models, including dark stores and express delivery networks.  Lead B2B and B2C logistics team to ensure consistent and high-performance logistics across all legs — from factory to warehouse, warehouse to store, and warehouse to customer.  Drive automation and digitization in logistics through advanced TMS/WMS integrations, route optimization, digital PODs, and EV-based sustainable delivery.  Collaborate with Inventory, Warehousing, and Demand Planning teams to ensure synchronized dispatch planning, proactive problem-solving, and smooth inter-function coordination.  Oversee freight billing accuracy, logistics cost control, and data transparency through strong governance processes.  Establish a review rhythm (daily / weekly / monthly) to monitor KPIs, analyze trends, and drive continuous improvement across logistics partners. Key KPIs to Manage  Speed of Delivery – Maintain optimal lead times across B2B and B2C shipments.  Reliability of TAT – Ensure adherence to committed Estimated Delivery Dates (EDD) with minimal breaches.  Cost of Delivery – Drive reduction in logistics cost per shipment / per kg through optimization and process improvement.  Claims Management – Minimize claims and losses due to damages, missing, or delayed shipments through rigorous control systems. Role Expectations  Stakeholder Management: Build trusted relationships and manage escalations with senior executives (COO/CEO level) at logistics partner organizations. Influence decision-making and performance outcomes through strong partnership governance.  Strategic Partner Development: Define and implement a long-term logistics partner strategy ensuring balanced reliance across partners and promoting capability building. Foster competition, innovation, and resilience across logistics partners to achieve business agility.  Operational Excellence: Manage daily operational performance through robust KPI governance and structured reviews. Ensure speed, reliability, and cost-effectiveness in all logistics operations while embedding continuous improvement.  Quick Commerce Enablement: Provide strategic input for developing and scaling quick commerce logistics from dark stores or express distribution points to meetevolving consumer delivery expectations. Experience & Skills Required  10+ years of experience in logistics leadership roles within E-commerce, FMCG, or Omni-channel environments.  Proven ability to manage complex 3PL networks, high-volume B2C & B2B operations, and cost-to-serve optimization.  Strong negotiation and stakeholder management skills at senior levels.  Deep understanding of logistics tech systems (TMS/WMS), network design, and last-mile operations.  Ability to balance strategic vision and hands-on operational execution.  Excellent communication, analytical, and people leadership skills. Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.