Partner Success Manager

2 weeks ago

Bengaluru, India Ninjacart Full time
Ninjacart - Pioneer. Challenge Yourself. Create Better Lives.Ninjacart is a pioneer in agritech. We believe in fostering a culture of innovation. We develop professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions. Our employees take complete ownership and truly belong. Ninjacart is India's leading agri-platform, which leverages technology and data to organize the agri-commerce ecosystem. Over the last 8 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers’ plates. We empower farmers and other players in the ecosystem in ways never done before. Ninjacart aims to be the digital network for global agri-commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions. Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to Linkedin. We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to senior leaders. There are ample opportunities and challenges to be solved at scale and in real-time.Read More:● #BetterLives For Every Agri Citizen How Ninjacart has evolved in the last 8 years: Ninjacart Blog : Nandan Nilekani on Ninjacart : Ninjacart Culture CODE: BangaloreAbout the TeamThe S&D vertical at Ninjacart is focused on the farm to retailer business of procuring from farmers and delivering to retailers - ensuring that farmers get paid the right price for their efforts and that retailers are able to get market quality produce delivered at their doorsteps. The last mile distribution is handled by our Distributor partners based out of our Micro Distribution Centres.As a part of the team, you will be in charge of managing the Distributor Partners (DPs) assigned to you and enable them to succeed in the business, hence a Partner Success Manager. For this, you will need to work closely with the DPs to ensure Last Mile Fleet Availability, On-Time Deliveries to the retailers, proper handling of the stock and ensure proper liquidation of the returned stocks. You will also have to work closely with Category teams, Sourcing teams, Last Mile Cluster operations teams, Sales teams and finance teams etc. and represent the VOC of the DPs. Also, you will have the responsibility to ensure the financial discipline and On-Time Cash Deposition by the DPs to the Company.Responsibilities● Complete ownership of the Stability and weekly profitability of Last Mile distribution partners of Ninjacart FnV business, for the assigned geographical locations● Help the Distribution partners (DPs) in, Maintaining an optimal fleet for their last mile operations● Building effective liquidation channels for the stocks that might be returned from customers due to various operational reasons● Maintaining a good and healthy relationship among customer community of that area and improve his customer rating week on week● Maintaining the Distribution facility hygiene● Problem-solve for their Quantity and Quality issues, if any, by collaborating with various central teams such as Category teams, Sourcing teams, Last Mile Cluster operations teams, Sales teams and finance teams etc.● Ensure zero attrition of Distribution partners of the area, and scout and spearhead the onboarding of new DPs in case of unprecedented churn● Assist the Area Business Manager and Sales team in handling & monitoring the entire General Trade & distribution for assigned Zone/Area● Maintain a pipeline of Distributor Partners for each territoryA Ninja is resilient, smart, and ambitious. Sounds like you? Here’s what you will need to have to join the Ninja Clan● 2-7 years of overall experience● Bachelor's Degree/MBA preferred in the relevant field● Proven track record in managing mid-size distributors● Should be comfortable with extensive traveling● Preferred experience in FMCG / FMCD / Telecom or companies with field sales structure (Startup experience is a plus)● Intermediate skills in Excel (PIVOTS, VLOOKUPs etc)● Local linguistic proficiency is Mandatory (Kannada in this case)

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