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Partner Success Manager

3 months ago

Bengaluru, Karnataka, India Ninjacart Full time

Ninjacart - Pioneer. Challenge Yourself. Create Better Lives.

Ninjacart is a pioneer in the field of agritech, fostering innovation and developing professionals who introduce new ideas, simplify customer experiences, and positively impact millions of lives. Our team members take full ownership and truly feel part of the family. Acting as India's leading agri-platform, we utilize technology and data to streamline the agri-commerce sector, revolutionizing the journey of fruits and vegetables from farms to consumers' tables. Ninjacart empowers farmers and ecosystem players in unprecedented ways, aiming to become the global digital network for agricultural trade, addressing key structural issues with cutting-edge solutions.

Location: Bangalore

About the Team

The S&D vertical at Ninjacart focuses on the farm to retailer business, ensuring fair payment for farmers and delivering market-quality produce to retailers efficiently. Last-mile distribution is managed by Distributor partners from our Micro Distribution Centres.

As part of the team, you will oversee the success of assigned Distributor Partners (DPs), enabling them to thrive in the business as a Partner Success Manager. Your role involves collaborating closely with DPs, ensuring fleet availability, on-time deliveries, proper stock management, and financial integrity.

Responsibilities

  • Complete ownership of stability and weekly profitability of Last Mile distribution partners for assigned geographical locations
  • Assist Distribution partners in maintaining optimal fleets for last mile operations
  • Develop effective stock liquidation channels
  • Cultivate healthy customer relationships and improve customer ratings
  • Ensure Distribution facility hygiene
  • Collaborate with various teams to resolve Quantity and Quality issues
  • Prevent attrition of Distribution partners and onboard new DPs when needed
  • Support Area Business Manager and Sales team in managing General Trade & distribution
  • Maintain a pipeline of Distributor Partners for each territory

A Ninja is resilient, smart, and ambitious. Here's what you need to join the Ninja Clan

  • 2-7 years of overall experience
  • Bachelor's Degree/MBA preferred
  • Proven track record in managing mid-size distributors
  • Comfortable with extensive traveling
  • Experience in FMCG / FMCD / Telecom or companies with field sales structure
  • Intermediate Excel skills
  • Local linguistic proficiency Mandatory (Kannada in this case)

Additional Information

Ninjacart values a diverse and inclusive workplace, where everyone can unleash their true potential regardless of background. We are dedicated to providing equal opportunities for all, believing that workplace diversity fosters a more dynamic environment that benefits our employees, communities, and the business.