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Key Account Manager

2 months ago

Gurgaon, India TBO Academy Full time

Key Responsibilities:

  • Client Relationship Management:
  • Develop and maintain strong, long-lasting relationships with key stakeholders in the travel industry, including corporate clients, travel agencies, and partners.
  • Serve as the primary point of contact for key accounts, addressing client needs and resolving issues promptly.
  • Strategic Account Planning:
  • Create and implement strategic account plans to achieve revenue targets and business growth.
  • Identify opportunities for upselling and cross-selling travel products and services.

Business Development:

  • Work closely with the sales and marketing teams to identify new business opportunities and expand the client base.
  • Conduct market research and analysis to stay updated with industry trends and competitor activities.

Client Retention and Satisfaction:

  • Monitor client satisfaction levels and take proactive measures to enhance the client experience.
  • Conduct regular client reviews and feedback sessions to ensure alignment with client goals and expectations.

Contract Negotiation and Management:

  • Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions.
  • Manage contract renewals and ensure timely delivery of contractual obligations.
  • Performance Monitoring and Reporting:
  • Track and report on key account performance metrics, including revenue, client satisfaction, and retention rates.
  • Provide regular updates and reports to senior management on account status and business performance.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
  • 5-7 years of experience in key account management, preferably in the travel industry.
  • Proven track record of managing key accounts and achieving sales targets.
  • Strong understanding of the travel industry, including trends, challenges, and opportunities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build and maintain strong relationships with clients and stakeholders.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM software and Microsoft Office Suite