Key Account Manager Lead
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Key Account Manager to join our team at FieldAssist. As a Key Account Manager, you will be responsible for managing a portfolio of SMB/enterprise-level customers and acting as their main point of contact.
Key Responsibilities:
- Develop a deep understanding of each customer's unique business needs and work with them to provide solutions to their problems through our product suite.
- Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
- Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT.
- Collect and disseminate feedback to internal teams to help improve our services and products.
- Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions.
- Build strong customer advocacy and ensure their retention.
- Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client.
Requirements:
- MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role.
- Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.
- Excellent networking, relationship management and negotiation skills.
- Familiarity with Supply Chain data and workflow experience preferred.
- Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms.
- Proficient in Microsoft Office Suite specifically Excel and PowerPoint.
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