Key Account Manager Lead

1 month ago


Gurgaon, Haryana, India FieldAssist Full time
Job Title: Lead - Key Account Manager (Gurgaon)

Job Summary:

We are seeking a highly skilled and experienced Key Account Manager to join our team at FieldAssist. As a Key Account Manager, you will be responsible for managing a portfolio of SMB/enterprise-level customers and acting as their main point of contact.

Key Responsibilities:

  • Develop a deep understanding of each customer's unique business needs and work with them to provide solutions to their problems through our product suite.
  • Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
  • Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT.
  • Collect and disseminate feedback to internal teams to help improve our services and products.
  • Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions.
  • Build strong customer advocacy and ensure their retention.
  • Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client.

Requirements:

  • MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role.
  • Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.
  • Excellent networking, relationship management and negotiation skills.
  • Familiarity with Supply Chain data and workflow experience preferred.
  • Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms.
  • Proficient in Microsoft Office Suite specifically Excel and PowerPoint.

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