Key Account Manager
1 month ago
About the Role:
As a Key Account Manager at FieldAssist, you will be responsible for developing and maintaining strong relationships with our small and medium-sized business (SMB) customers. Your primary goal will be to ensure their satisfaction with our services and identify opportunities for growth and improvement.
Key Responsibilities:
* Manage a portfolio of SMB/SME customers and act as their main point of contact.
* Develop a deep understanding of each customer's business needs and work with them to provide solutions to their problems through our product suite.
* Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
* Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT.
* Collect and disseminate feedback to internal teams to help improve our services and products.
* Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions.
* Build strong customer advocacy and ensure their retention.
* Identify cross-sell and upsell opportunities for value-added services and prepare future product roadmaps for the client.
Requirements:
* Graduates/Post Graduates with at least 2+ years relevant work experience in a customer success or consultancy role.
* Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.
* Excellent networking, relationship management, and negotiation skills.
* Familiarity with Supply Chain data and workflow experience preferred.
* Basic knowledge of web technologies like HTML, SQL, API, JSON, iOS, and Android platforms.
* Proficient in Microsoft Office Suite specifically Excel and PowerPoint.
About FieldAssist:
FieldAssist is a SaaS-based technology platform transforming route-to-market capabilities of CPG companies across the value chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed, and predicted, and distribution is discovered, developed, and deployed.
Why Join FieldAssist:
At FieldAssist, we are passionate about empowering CPG companies to achieve their goals through innovative technology solutions. If you are a motivated and results-driven professional looking for a challenging role in a dynamic environment, we encourage you to apply for this position.
What We Offer:
* Opportunity to work with a fast-growing SaaS company in the CPG industry.
* Collaborative and dynamic work environment.
* Competitive salary and benefits package.
* Professional development opportunities.
How to Apply:
If you are interested in this role, please submit your resume and a cover letter explaining why you are a strong fit for this position.
Contact Information:
For more information about this role, please contact us at [insert contact information].
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