Customer Service Expert For A Luxury Airlines Voice process

3 weeks ago

Gurugram, India Praxis Services Full time

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Customer Service South Asia

Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India.

Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi.

JOB DESCRIPTION FOR SERVICE EXPERT

Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines.

If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you

We are hiring Customer Service Experts for our Airline client.

*EXCELLENT COMMUNICATION SKILLS*

*VOICE PROCESS*

Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO

Location: Gurgaon

Job Requirement:

*Excellent communication Skills in English is a pre-requisite
*Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing
*Good working knowledge of MS Office (Word, Excel, Outlook)
*GDS Hands on experience in Amadeus or Galileo will be an added advantage
*Ability to handle complex situations
*Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements

*Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful

Education:

  • Graduation in any stream, Hotel Management / Aviation Diploma Holders etc.

Why join Praxis?

Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day.

Salary & Perks

Best in the business.

Besides, performance incentives, night allowance makes the total cost to company hugely appealing.

Learning & Growth

Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business.

As Supervisor become eligible for Praxis TAM - Training for Assistant Manager, companys powerful and rewarding Management Training Program.

Work Hours: Rotational - 24 X7 operations

  • 08:00 A.M. 05:00 P.M.

  • 11:00 A.M. 08:00 P.M.

  • 02:00 P.M. 11:00 P.M.

  • 11:00 P.M. 08:00 A.M. (For Male members only)

Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu

Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon

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