Customer Service Expert

1 day ago

Gurugram, India Praxis Services Full time

Location: Vatika Business Park, Sohna Road, Gurgaon
Shift: Rotational shifts (24x7 operations) | 5 days a week | 9-hour shifts
Employment Type: Full Time, Permanent
Education: Any Graduate (Hotel Management / Aviation Diploma holders welcome)

Why Join Praxis Services?

Praxis Services is your gateway to a rewarding career in Aviation & Hospitality. As a leader in Business Process Management (BPM) across South Asia, we offer dynamic opportunities to work with a premium full-service luxury airline.

Industry Leader: Work with a company managing 23,000+ hotel rooms and supporting one of the top luxury airlines.

Competitive Compensation: Attractive salary, performance bonuses, night shift allowances, and transport perks.

Work-Life Balance: 5-day work week with flexible, rotational shifts.

Growth-Oriented Culture: Fast-track career growth with structured training programs and clear promotion paths.

Modern Facilities: Work in a state-of-the-art office with air-conditioned pick-up/drop transport or transport allowance.

What Youll Do

  • Handle customer interactions via calls, emails, and chat for a premium airline client.
  • Resolve queries with confidence, professionalism, and empathy.
  • Use tools like MS Office and GDS systems (Amadeus / Galileo) for managing reservations and customer support.
  • Work in a fast-paced 24x7 environment, including weekends (with rotational weekly offs).

Who Were Looking For

  • Excellent communication skills in English both verbal and written.
  • Energetic, customer-centric, and a strong team player.
  • Background in aviation, hospitality, travel, OTA, or BPO (preferred but not mandatory).
  • Familiarity with GDS platforms (like Amadeus or Galileo) is a bonus.
  • Freshers with a passion for customer service are encouraged to apply

Key Skills

Customer Service | International Voice Process | GDS | Amadeus | Galileo | Reservation | Ticketing | BPO | Airline Process | Travel Process | International BPO | Customer Support | Voice Process | Aviation | Hospitality | OTA

Apply Now to be part of a company thats redefining excellence in airline customer service.

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