Customer Service Associate

3 weeks ago

Gurugram, India The Artarium Full time

Company Description

Artarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over 40,000 customers and have been rewarded an Amazon certification for outstanding performance on the Amazon marketplace.

Role Description

This is a full-time on-site role for a Customer Service Associate, located in Gurugram. The Customer Service Associate will be responsible for managing customer interactions, addressing inquiries, and resolving issues effectively. Duties include ensuring customer satisfaction, maintaining accurate records of customer interactions, and using proper phone etiquette to enhance customer experience.

Qualifications

  • Customer Support and Customer Service skills
  • Proven ability in Customer Satisfaction and Customer Experience management
  • Proficient in Phone Etiquette and communication skills
  • Ability to work on-site in Gurugram
  • Strong problem-solving skills and attention to detail
  • Previous experience in a similar role is an advantage
  • Bachelor's degree in Business, Communications, or a related field is preferred

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