Customer Service Associate

15 hours ago

Gurugram, India Precious Pet Services Full time

Customer Care Associate

Location: Head Office, Gurgaon

Type: Full-Time

About the Role

The Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities/What You Will Do

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
  • Identifying and assessing customers needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
  • Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Providing accurate, valid and complete information by using the right methods/tools
  • Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.

Qualifications & Skills/What You Need

  • Graduate/ Post Graduate degree in any discipline.
  • Proven customer support experience or experience as a client service representative (1-5 years of experience)
  • Excellent communication (verbal and written) skills in Hindi and English.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Good listening ability to understand customer issues very clearly and provide resolution
  • Ability to function independently as well as in a team, multi-task in a high-energy environment.
  • Demonstrated ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to maintain regular and reliable attendance, including the daily schedule; operational.
  • Flexibility with the working schedule may be expected to work weekends, holidays and events.
  • Familiarity with Microsoft Office especially Word and Excel.

You will feel right at home with us if:

  • You have strong communication and collaboration skills.
  • You are passionate about pets and love innovating.

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