Customer Service Investigator

1 day ago

Gurugram, India NTT DATA, Inc. Full time

NTT DATA- Hiring for Customer Service Investigator - French in Gurgaon

Interested candidates may share your CV on whatsapp @

Position Title: Customer Service Investigator

Status: Full-Time, Permanent- Both side cabs

Shift: 5 Days Working - 2 Week-Offs

Hours: Rotational Shift

Banking Operation

Position Overview:

The Customer Service Investigator (CSI) acts as a liaison between the customer and the various

functional areas of the NTT/Presidents Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.

Responsibilities:

  • Support the accomplishment of all contracted service level targets/agreements.
  • Manage monthly and ad-hoc agent coaching and feedback.
  • Assist in daily, weekly, and monthly quality assurance activities.
  • Provides day to day support to the team and handle first level escalations as they arise or are assigned.
  • Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
  • Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
  • Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
  • Oversee and aid in new hire training and onboarding.
  • Contribute to continuous learning activities promoting knowledge and skill development within the team.
  • Assist in keeping all team members informed and up to date about all relevant and useful information.
  • Act as a subject matter expert on projects/initiatives
  • Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
  • Maintain relationships with internal and external clients.
  • Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.

Requirements:

  • French language mandatory with People Management required
  • Experience in the financial industry OR Banking Domain OR Customer Service Industry
  • Good Communications

Interested candidates may share your CV whatsapp

  • Customer Service Investigator

    1 day ago

    Gurugram, India NTT DATA, Inc. Full time

    NTT DATA- Hiring for Customer Service Investigator in Gurgaon Interested candidates may share your CV on whatsapp @ Position: Customer Service InvestigatorPosition Status: Full Time, PermanentHours of Work: Monday Friday EST - 8 AM to 5 PM NIGHT SHIFT 6 PM TO 3 AM IST Banking Operation Position Overview: The Customer Service Investigator (CSI) acts as a...

  • ▷ Apply Now: Customer Service

    4 days ago

    Gurugram, India NatWest Group Full time

    Job Description Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations - This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes - You'll be investigating queries, supporting business processes, policies and procedures and understanding customer and...

  • Director-Investigative Service

    2 days ago

    Gurugram, India American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Sr Escalations Investigator, International Markets Centralized Investigations

    4 days ago

    Gurugram, India Amazon Full time

    At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, insist on the highest standards, and obsess over our customers. When employees are raising concerns, we owe them a fair, effective, and timely...

  • Hiring for Fraud Investigation/detection

    2 weeks ago

    Gurugram, Haryana, India BSL Consulting Full time

    Hiring For Fraud Investigation/Detection (Gurugram) - From 2 to 7 year(s) of experience ₹ 3.75-6 Lacs P.A. - Gurgaon/Gurugram, Delhi / NCR**_Hiring for Fraud Investigation Profile:_** **Location :Gurugram** **To**:WhatsApp your resume at** "Tamanna 9311961069" **with message **_"Fraud profile_**"** **Roles and Responsibilities** - Graduate with 2 yrs...

  • Customer Service Associate

    1 week ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-37k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    2 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    2 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    6 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service

    2 weeks ago

    Gurugram, Haryana, India NatWest Digital X Full time

    Customer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Gurugram, India- Permanent- Full Time#R-00244671 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in India and...