Customer Service

3 weeks ago

Gurugram Gurugram India IGT Solutions Full time

Job Description

Job Description: Premium Travel Sales Consultant

Company: IGT Solutions

Location: Gurgaon

About IGT Solutions: IGT Solutions is a global leader in providing integrated BPM, Technology and Digital Services and Solutions to the Travel, Hospitality and Retail industries. We are hiring on behalf of a major international client that operates a leading global travel subscription program.

Position: Premium Travel Sales Consultant

Job Overview: We are looking for target-driven individuals with a passion for travel to join our team as Premium Travel Sales Consultants. You will be responsible for promoting and selling flights, hotels, and vacation packages to customers of a major international travel company, with a focus on a high-value subscription travel program. This role is crucial for driving revenue and providing world-class service.

Responsibilities:

- Handle customer contacts (primarily via Voice) to sell and service complex international travel itineraries.
- Proactively recommend and close sales for flights, hotel bookings, and travel packages, with a strong focus on the company's premium subscription offering.
- Achieve and consistently exceed assigned monthly sales targets and key performance indicators (KPIs).
- Offer expert advice on destinations, fares, travel insurance, and product upgrades to maximize revenue.
- Accurately process bookings, amendments, and cancellations using reservation systems (GDS knowledge is an advantage).
- Maintain a high level of customer satisfaction by providing a professional and personalized booking experience.
- Stay informed about global travel policies, trends, and product updates.

Mandatory Requirements:

- Experience: Minimum 6 months of proven experience in Travel Sales (handling flight/hotel/package sales) is mandatory.
- Sales Focus: Demonstrated ability to perform in a target-driven sales environment.
- Travel Knowledge: Knowledge of international travel destinations, airline fares, and basic travel terminology.
- Communication: Excellent verbal communication and negotiation skills in English.

Work Details:

- Shift: Rotational Shifts (Must be comfortable working in a 24/7 environment, including night shifts).
- Weekly Off: Rotational Week Off.

Benefits:

- Competitive salary structure with significant, uncapped sales incentives/commissions.
- Opportunity to work on a prestigious, international travel brand.
- Extensive training on travel products and sales techniques.
- Direct employment with IGT Solutions.

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