Customer Service Executive

3 weeks ago

Gurugram Gurugram India Honasa Consumer Ltd. Full time

Job Description About HONASA: Honasa Consumer Pvt Limited (HCPL), is a house of brands with a digital-first approach toward consumer brands creating the FMCG conglomerate of the future. HCPL has built an in-house portfolio of digital-first consumer brands like Mamaearth, The Derma Co, Aqualogica, and Ayuga and has recently acquired stakes in BBLUNT and content platform- Momspresso.HCPL is set to become a billion-dollar FMCG conglomerate in the next 5 years spread across the globe but connected through a digital center of excellence Hiring for mamaearth Customer Support Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Requirements: - Experience of managing Customer Service for Domestic Process - Maintaining a positive, empathetic and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels (email, chat and calls). - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Ensure customer satisfaction and provide professional customer support. Maintain CSAT score. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Must Have Skills: - Voice Process and Non- Voice Process - Typing speed- 25 to 30 WPM - Good Verbal Communication - Good written communication Other details: - 6 days working with Rotational Off - 9am to 6pm- work timings

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