Customer Success Executive
4 weeks ago
Conduct training sessions and provide resources to help clients effectively use our products and features.
Customer Support and Relationship Management:Serve as the primary point of contact for assigned clients addressing their inquiries and resolving issues in a timely manner.
Build and maintain strong longlasting relationships with clients by understanding their needs and providing proactive solutions.
Client Success and Retention:Monitor client usage and satisfaction to identify opportunities for enhancing their experience and driving product adoption.
Develop and implement strategies to ensure clients achieve their desired outcomes and continue to derive value from iSmartRecruit’s solutions.
Feedback and Improvement:Gather and analyze client feedback to identify trends and areas for improvement in our products and services.
Work closely with the product and development teams to advocate for client needs and contribute to product enhancements.
Reporting and Analysis:Track and report on key metrics related to client success including usage satisfaction and renewal rates.
Provide regular updates and reports to management on client health and any emerging issues.
Renewals and Upsells:Manage the renewal process for existing clients ensuring timely renewals and identifying opportunities for upselling additional features or services.
Qualifications:Bachelor’s degree in Business Marketing or a related field.
1 to 3 years of experience in a customer success account management or support role preferably in SaaS or technology.
Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships.
Strong problemsolving skills and a proactive approach to addressing client needs.
Proficiency in using CRM systems and customer support tools.
Ability to work independently and manage multiple client accounts effectively in a remote work environment.
Able to work in UK/US shifts.
Preferred Skills:Experience with recruitment or HR technology.
Familiarity with client success metrics and strategies.
Multilingual capabilities are a plus.
Benefits:Remote working
International working exposure
Future career opportunities as the business grows
Opportunities to play various roles and expand your skills
Work with true innovators
See your initiatives and strategies deliver results
Great job satisfaction and ownership of work
5 days a week working
Flexible working hours
Salary on the last working day of the month
How to Apply:If you are passionate about customer success and dedicated to ensuring clients achieve their goals we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Executive role at iSmartRecruit.iSmartRecruit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Customer Success Executive
3 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout UsiSmartRecruit: A Leading SaaS CompanyWe are a pioneering SaaS company that specializes in innovative recruitment solutions, empowering recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The...
-
Customer Success Executive
2 months ago
Rajkot, India iSmartRecruit Full timeAbout Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: We...
-
Customer Success Executive
1 month ago
rajkot, India iSmartRecruit Full timeAbout Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: We...
-
Customer Success Executive
4 weeks ago
rajkot, India iSmartRecruit Full timeAbout Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: ...
-
Customer Success Executive
3 months ago
Rajkot, India iSmartRecruit Full timeAboutUs: iSmartRecruit is aleading SaaS company specializing in innovative recruitmentsolutions. We empower recruitment agencies and HR departments withcuttingedge technology to streamline their hiring processes. Joinour team and help us ensure our clients achieve their recruitmentgoals with our multilingual software solutions.JobDescription: We are seekinga...
-
Customer Success Manager
1 month ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout iSmartRecruitiSmartRecruit is a pioneering SaaS company that revolutionizes recruitment solutions with cutting-edge technology. We empower recruitment agencies and HR departments to streamline their hiring processes, ensuring our clients achieve their recruitment goals with our multilingual software solutions.Job DescriptionWe are seeking a dedicated...
-
Customer Success Manager
4 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout Us:iSmartRecruit is a leading SaaS company that empowers recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes. Our innovative solutions help clients achieve their recruitment goals.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The Customer...
-
Customer Success Manager
4 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout iSmartRecruit:iSmartRecruit is a leading SaaS company that specializes in innovative recruitment solutions. Our cutting-edge technology empowers recruitment agencies and HR departments to streamline their hiring processes.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The Customer Success Executive...
-
Customer Success Manager
3 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout iSmartRecruitiSmartRecruit is a pioneering SaaS company at the forefront of innovative recruitment solutions. We empower recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes, ensuring our clients achieve their recruitment goals with our multilingual software solutions.Job DescriptionWe are seeking a...
-
Customer Success Professional
4 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout UsiSmartRecruit is a leading SaaS company that specializes in innovative recruitment solutions. We empower recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes.Job DescriptionWe are seeking a dedicated and proactive Customer Success Executive to join our team. The Customer Success Executive will be...
-
Account Executive
6 months ago
Rajkot, Gujarat, India Success Placement Full timeHelloo !!! Greetings From Success Placement Consultancy Urgent Required Account Executive **Accounts Executive**:Responsibilities: - Maintain accurate and up-to-date records of all sales transactions, invoices, and related documentation. - Collaborate with sales and finance teams to resolve any billing discrepancies or issues promptly. - Prepare and...
-
Customer Success Executive
5 months ago
Rajkot, Gujarat, India ProWebScraper Full timeProWebScraper is a no-code scraping software solution that makes large-scale web data extraction effortless. Five years ago, we started this journey in Rajkot, Gujarat, with the vision to empower businesses with tailored solutions for data scraping, lead scraping, price monitoring, and more. We've been a bootstrapped startup, growing and innovating every...
-
Customer Success Associate
11 hours ago
Rajkot, India BeatRoute Full timeBeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...
-
Cse (Customer Success Executive)
4 weeks ago
Rajkot, Gujarat, India SharepointEmpower Pvt. Ltd. Full time**Job roles and responsibilities** - Identifying and pursuing new opportunities. - Analyzing market research to support management in making informed decisions. - Welcoming and engaging with office visitors. - Utilizing Microsoft Office skills for documentation and data management. - Assisting and coordinating with the sales and HR...
-
Customer Support Executive
3 weeks ago
Rajkot, India ProntoSys Full timeCompany: ProntoSysJob Title: Client Support ExecutiveLocation: ThaneWork mode - On siteSalary : 2.40-3LIndustry: Digital MarketingAbout ProntoSys:ProntoSys is a leading digital marketing agency providing tailored solutions to clients across various industries. Our team of experts helps businesses grow through innovative digital strategies and data-driven...
-
Customer Support Executive
2 weeks ago
Rajkot, India UnlockLife Full timeCompany DescriptionUnlockLife is an omnichannel recreational club for seniors.Our mission is to create a world where every senior is independent and confident. We create phygital experiences that seniors can easily relate to as they are closer to their physical experiences.Our team members are empathetic, observant, and passionate individuals who are...
-
Client Success Manager
5 months ago
rajkot, India VMock Full timeCANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY! Job Title: Client Success Manager About the Company VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+...
-
Sales Executive
5 months ago
Rajkot, India Infocom Network LTD ,(Tradeindia.com) Full time**Job Title**: Sales Executive **Location** : Rajkot **Summary**: **Responsibilities**: - Identify and qualify new leads through a variety of channels, including cold calling, networking, and attending industry events. - Develop and execute sales strategies to target and convert new leads into customers. - Build relationships with key decision-makers and...
-
Customer Relationship Executive
6 months ago
Rajkot, Gujarat, India Kesar Itech Management Full timecustomer relationship executive work on global customers through chat via social media platform Pay: From ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) Work Location: In person
-
Customer Support Executive
5 months ago
Rajkot, Gujarat, India :One Plus Consultant Full time**Position: Customer Support Executive**: **Technical Skills**: Proficiency in preparing excel reports and MIS handling etc. **Eligibility Criteria**: B.Com, M.Com, MBA with Finance or Intermediate CA or Associate’s degree in accounting or finance. **Job Location**:Kalavad Road Rajkot. **Experience**: 1 to 3 Years of experience in customer...
