Customer Support Executive

2 weeks ago

Rajkot, India ProntoSys Full time

Company: ProntoSys

Job Title: Client Support Executive

Location: Thane

Work mode - On site

Salary : 2.40-3L

Industry: Digital Marketing


About ProntoSys:

ProntoSys is a leading digital marketing agency providing tailored solutions to clients across various industries. Our team of experts helps businesses grow through innovative digital strategies and data-driven insights. We are looking for a Client Support Executive to join our dynamic team and contribute to delivering exceptional client service.


Job Summary:

The Client Support Executive will serve as a key point of contact for our clients, ensuring that all inquiries, issues, and requests related to digital marketing services are addressed promptly. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric mindset. They will work closely with internal teams to manage client expectations, ensuring satisfaction and success across all digital marketing initiatives.


Key Responsibilities:

  • Act as the primary point of contact for clients, handling inquiries and resolving issues in a timely manner.
  • Maintain strong relationships with clients by providing exceptional service and regular updates on project status.
  • Collaborate with internal teams (SEO, PPC, Social Media, Content) to ensure client requirements are understood and met.
  • Respond to client emails, calls, and messages, ensuring excellent communication and customer support.
  • Track and report on project progress, ensuring clients are informed of any delays or adjustments.
  • Assist with troubleshooting and resolving client concerns, ensuring their digital marketing campaigns run smoothly.
  • Provide recommendations and solutions based on client feedback and business needs.
  • Support onboarding of new clients, ensuring a smooth transition and setup of services.
  • Monitor client satisfaction and proactively address potential issues before they escalate.


Qualifications:

  • Bachelor’s degree in business, marketing, or a related field.
  • 1-2 years of experience in client support, customer service, or account management (preferably in a digital marketing or IT services environment).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving abilities and a client-centric approach.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with digital marketing services (SEO, PPC, Social Media, Content Marketing) is a plus.
  • Proficiency in MS Office and CRM tools.
  • Ability to work independently and as part of a team.


What We Offer:

  • Opportunity to work in a dynamic, fast-paced environment.
  • Professional development and growth opportunities.
  • Collaborative and supportive work culture.


Industry
  • IT Services and IT Consulting
Employment Type

Full-time

  • Customer Support Executive

    5 days ago

    Rajkot, India UnlockLife Full time

    Company DescriptionUnlockLife is an omnichannel recreational club for seniors.Our mission is to create a world where every senior is independent and confident. We create phygital experiences that seniors can easily relate to as they are closer to their physical experiences.Our team members are empathetic, observant, and passionate individuals who are...

  • Customer Support Executive

    5 months ago

    Rajkot, Gujarat, India :One Plus Consultant Full time

    **Position: Customer Support Executive**: **Technical Skills**: Proficiency in preparing excel reports and MIS handling etc. **Eligibility Criteria**: B.Com, M.Com, MBA with Finance or Intermediate CA or Associate’s degree in accounting or finance. **Job Location**:Kalavad Road Rajkot. **Experience**: 1 to 3 Years of experience in customer...

  • Customer Support Executive

    1 month ago

    Rajkot, Gujarat, India Epic Developers Full time

    Required Customer Support Executive for Accounting Software Development Company. Required Skill List - Basic Computer Knowledge - Excel, Word, PPT Knowledge - Basic Accounting Knowledge - Good Communication sill required in Hindi. Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental Pay: - Yearly bonus **Education**: -...

  • Customer and Support Executive

    2 weeks ago

    Rajkot, Gujarat, India MARWADI SHARES & FINANCE LTD Full time

    **Customer Service and Support Executive** **Marwadi Shares and Finance Limited.** Marwadi was established in 1992 at Rajkot, Gujarat. It is a well-diversified group into Financial Services, Education and Solar energy. Currently employing more than 2000 employees as a Group Marwadi Financial Services is the financial services arm of the Marwadi Group and...

  • Customer Support Executive

    5 months ago

    Rajkot, India Job dunia Full time

    Location: Ahmedabad Process: BPO International Role: Customer Support/ Sales/Chat Education: Graduate Fresher or Undergrad + 2 yrs exp Timings: 6 pm to 9 am (any 9 hours shifts including 1 hr break) 5 days working Salary : Upto 35k CTC 5k relocation bonus **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹20,000.00 - ₹35,000.00 per...

  • Customer Support Executive

    5 months ago

    Rajkot, Gujarat, India :One Plus Consultant Full time

    Job Description: Technical Skills: Proficiency in preparing excel reports and MIS handling etc. Eligibility Criteria: B.Com, M.Com, MBA with Finance or Intermediate CA or Associate’s degree in accounting or finance. Job Location: Rajkot. Experience: 1 to 3 Years of experience in customer support. CTC Package: 2 to 2.5 Lakhs per annum Customer Support...

  • Customer Support Executive

    5 months ago

    Rajkot, India Rajoo Engineers limited Full time

    1. Follow up for spares with concern department 2. Dispatch of spares 3. Dispatch intimation to customer 4. Follow up with courier for spares delivery 5. Follow up for pending payment 6. Follow up for C form, way bill and other documentation 7. Follow up for returnable spares 8. Logging complaint in complaint register 9. Primary mail for...

  • Executive Support Specialist

    4 weeks ago

    Rajkot, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Assistant to join our team at Snaphunt. As a key member of our team, you will be responsible for providing administrative support to our executives, ensuring seamless day-to-day operations, and contributing to the success of our organization.Key ResponsibilitiesManage and...

  • Customer Success Executive

    3 weeks ago

    Rajkot, India iSmartRecruit Full time

    About Us:iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions.Job Description:We are...

  • Cse (Customer Support Executive)

    2 months ago

    Rajkot, Gujarat, India SharepointEmpower Pvt. Ltd. Full time

    **Job roles and responsibilities** - Assisting customers with product usage, troubleshooting, and issue resolution. - Collaborating with internal teams to escalate and resolve complex issues. - Maintaining accurate records of customer interactions and feedback. - Ensuring timely follow-ups and status updates on customer requests. - Contributing to continuous...

  • Customer Success Executive

    2 weeks ago

    Rajkot, Gujarat, India iSmartRecruit Full time

    About UsiSmartRecruit: A Leading SaaS CompanyWe are a pioneering SaaS company that specializes in innovative recruitment solutions, empowering recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The...

  • Executive Support Specialist

    3 weeks ago

    Rajkot, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Snaphunt. As an Executive Support Specialist, you will be responsible for providing administrative support to our executives, including managing their schedules, coordinating travel arrangements, and performing project-based work.The...

  • Executive Support Specialist

    3 weeks ago

    Rajkot, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a highly organized and detail-oriented Executive Support Specialist to join our team at Snaphunt. As an Executive Support Specialist, you will be responsible for providing administrative support to our executives, including managing their schedules, coordinating travel arrangements, and performing project-based work.The...

  • Sales Support Executive

    3 months ago

    Rajkot, Gujarat, India BAN LABS PVT LTD Full time

    **Job Roles**: * - 1. Sales Coordinator - 2. Sales Administrator - 3. Sales Assistant - 4. Sales Support Specialist - 5. Customer Support Executive - 6. Sales Operations Executive - 7. Account Management Assistant - 8. Sales Enablement Specialist - 9. Business Development Coordinator - 10. Sales Support Representative * - **Key Responsibilities**: * - 1....

  • Customer Success Executive

    2 months ago

    Rajkot, India iSmartRecruit Full time

    About Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: We...

  • Customer Success Executive

    1 month ago

    rajkot, India iSmartRecruit Full time

    About Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: We...

  • Customer Success Executive

    3 weeks ago

    rajkot, India iSmartRecruit Full time

    About Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: ...

  • Sales Support Executive

    3 weeks ago

    Rajkot, Gujarat, India Shakti Architectural Products Pvt. Ltd. Full time

    Position: - Sales Support Executive No of Post: - 02 Education: - Any Graduate /Post Graduate /Diploma / BE Mechanical Experience: - 5- 7 Year Experience as a Sales Support Executive Priority: - Experience with Casting Industries. Job Role: - 1. To Understand Customer Technical Requirements 2. Technical Discussion with Customer 3. Understand...

  • Customer Success Executive

    3 months ago

    Rajkot, India iSmartRecruit Full time

    AboutUs: iSmartRecruit is aleading SaaS company specializing in innovative recruitmentsolutions. We empower recruitment agencies and HR departments withcuttingedge technology to streamline their hiring processes. Joinour team and help us ensure our clients achieve their recruitmentgoals with our multilingual software solutions.JobDescription: We are seekinga...

  • Customer Support Executive

    5 months ago

    Rajkot, India Zobone International Outsourcing Pvt. Ltd. Full time

    **Job description** **Responsibilities and Duties** - Work with a UK-based client (Property Management) lettings and commercial department along with the team in India Motivate Tenants and Landlords to keep their profile up to date and upload the properties they have to rent them out - Placing calls to Landlords and Tenants registered on the CRM and...