Customer Success Associate

1 month ago

Rajkot, India BeatRoute Full time

BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.

Worldwide Retail & Distribution businesses such as Consumer Goods face the extreme choices of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy SaaS solution.


BeatRoute currently serves around 150 enterprise customers. BeatRoute is a leading player in two countries, breaking into a few more across the APAC and Latam regions.


Who we are looking for:

At BeatRoute, we are building a world-class technology team of customer success champions who would help enterprise customers across the globe derive maximum value from BeatRoute software platform.

It is an exciting role for somebody who is passionate about solving business problems leveraging our Zero Code SAAS based Fieldforce CRM stack and see them realizing into great business value for companies/brands that includes stalwarts from FMCG, Pharma and BFSI industry.

We’re constantly looking for professionals who are fervent, absolutely at peace with ambiguity, flexible, great with people, gets aligned to our vision, and isn’t afraid to roll up their sleeves and get their hands dirty. Like you would expect in a fast-growing start-up, every day at BeatRoute is an opportunity to bring your vision to life and grow at an unprecedented pace. Your ideas and voice will always be heard and actions taken to drive the organization forward.


How will you make a difference?

● Build strong client onboarding processes to enable our customer drive maximum value from their investment

● Lead successful rollout of newly acquired customers using BeatRoute’s implementation methodology and project management best practices

● Document and validate client requirements

● Conduct user testing and training in preparation of project go-live

● Ensure higher adoption of BeatRoute platform

● Gain expertise on the domain and the product features to become customer’s trusted advisor

● Plan and manage the integration of the BeatRoute platform with other external platforms and applications

● Collaborates with product team on various customer requested enhancements and suggestions for roadmap inclusions


Who you are and the skills you bring:

● 3+ years of experience in software services or product organizations in consulting or implementation/client onboarding role

● Prior experience of working in a B2B SaaS organization

● Excellent communication skills – verbal, oral and listening

● Strong analytical and troubleshooting skills

● Ability to see issues in the context of the business process of customers and openness to build increasing knowledge in our customer's processes and workflows

● Self-motivated, eager to learn, and thrive in a collaborative environment

● Ability to plan for, train, and up-skill team members and peers on an ongoing basis


Job Perks

● Competitive salary

● Opportunity to work in a fast moving, high growth SaaS company

● Strong results-oriented culture

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