Customer Success Executive

4 days ago

Rajkot Gujarat, India ProWebScraper Full time

ProWebScraper is a no-code scraping software solution that makes large-scale web data extraction effortless. Five years ago, we started this journey in Rajkot, Gujarat, with the vision to empower businesses with tailored solutions for data scraping, lead scraping, price monitoring, and more. We've been a bootstrapped startup, growing and innovating every step of the way.

**The Role**:
We're looking for a passionate and empathetic Customer Success Manager to join our team. As a ProWebScraper Ambassador, you'll be the key point of contact for our customers, ensuring they have an exceptional experience with our platform.

**What You’ll Do**:

- Client Onboarding: Welcome new clients to the ProWebScraper platform and provide them with a top-notch onboarding experience.
- Communication: Maintain proactive communication with customers about product updates and action plans.
- Collaboration: Work closely with our Product and Engineering teams to improve our offerings.
- Customer Advocacy: Gather client testimonials, G2 reviews, and case studies to advocate for our customers.
- Retention: Ensure customer and revenue retention by keeping customers happy and invested in ProWebScraper.
- Support: Assist the Sales team with technical questions about the product when needed.
- Issue Resolution: Resolve customer issues promptly and consistently.
- Monthly Reviews: Conduct monthly reviews with our customer champions to communicate the value delivered and help sunset unused subscriptions.
- Upsell & Cross-sell: Promote additional ProWebScraper products and services.
- Accountability: Take ownership of all Customer Success metrics such as NRR and LTV.
- Referrals: Generate referrals from existing customers.
- Product Adoption: Drive product adoption and provide insights to improve our offerings continuously.
- Feedback: Collect feedback from customers and collaborate with internal teams to address recurring issues.

**Requirements**:

- 1-3 years of experience in a B2B SaaS product company.
- 1+ years of experience in Customer Success Management, Project Management, or Customer Advocacy.
- Bachelor’s Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, Information Technology (IT), or a related field.

**Why Join Us?**
- Dynamic Team: Be part of a young and energetic team that's transforming the SaaS procurement ecosystem.
- Diverse Role: Contribute to various aspects of a startup rather than performing a monotonous role.
- Problem Solving: Gain unparalleled knowledge of the SaaS industry and solve real problems.

**You’ll Love This Job If You Are**:

- Customer-focused: Enjoy building relationships and being the go-to person for customers.
- Quick Thinker: You can think on your feet and love learning new things.
- Confident: Not afraid to take ownership and handle objections with confidence.
- Communicative: Have excellent written and verbal communication skills.
- Tech-Savvy: Understand technology, including HTML, CSS, ReGex, and Excel.
- Organized: Systematic and methodical, with strong prioritization skills and the ability to work across time zones.

Pay: ₹350,000.00 - ₹800,000.00 per year

**Experience**:

- total work: 1 year (required)

**Location**:

- Rajkot, Gujarat (required)

Work Location: In person

  • Account Executive

    3 weeks ago

    Rajkot, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Account Executive **Accounts Executive**:Responsibilities: - Maintain accurate and up-to-date records of all sales transactions, invoices, and related documentation. - Collaborate with sales and finance teams to resolve any billing discrepancies or issues promptly. - Prepare and...

  • Customer Success Executive

    4 days ago

    Ahmedabad, Gujarat, India VasyERP Solutions Pvt. Ltd. Full time

    Intro to Role: As a Customer Success Executive, you will be ensuring the success and satisfaction of organization’s customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company's products and services.What...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Executive, you will be ensuring the success and...

  • Account Executive

    1 week ago

    Rajkot, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required Account ExecutiveAccounts Executive:Responsibilities: Maintain accurate and uptodate records of all sales transactions, invoices, and related documentation. Collaborate with sales and finance teams to resolve any billing discrepancies or issues promptly. Prepare and analyze monthly sales...

  • Customer Success Executive

    3 weeks ago

    Rajkot, India iSmart Solulab LLP Full time

    **About us** iSmatRecruit is a SaaS (Software As A Service) company offering an Applicant Tracking System (ATS) and Recruiting CRM software for recruitment agencies and corporate HRs across the global market. We are on a mission to be the world's most loved, most simple, most customer-centric, and most profitable ATS & Recruiting CRM Software. At...

  • Customer Success Executive

    1 week ago

    Vastrapur, Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    About Us:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.Intro to Role:As a Customer Success Executive, you will be ensuring the success and satisfaction of...

  • Customer Success Executive

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Jaynik Eduserve Private Limited Full time

    Studentink (Jaynik Eduserve Pvt Ltd) is a leading SaaS solution provider in the educational space with its customer base spread across 26 states in India. We are looking for Customer Success Executive in our ahmedabad office Having a laptop is a must Below is the Job description **Objectives of this role** This is a very crucial role where a Customer...

  • Customer Success Executive

    3 weeks ago

    Ahmedabad, Gujarat, India RADIXWEB Full time

    **How you should be** As a Customer Success Executive responsibilities include resolving client queries, recommending solutions, and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. **What you will do** - Responsible to manage OnPrintShop Client...

  • Customer Success Executive

    6 days ago

    Bodakdev, Ahmedabad, Gujarat, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success professional, you will be ensuring the success and...

  • Customer Success Executive

    2 months ago

    Prahlad Nagar, Ahmedabad, Gujarat, India cFIRST Background Checks LLP Full time

    Position: Customer Success Executive **(Night Shift)** Job Location: Prahladnagar, Ahmedabad **Requirements**: **Excellent English Communication - Voice.** Basic Computer Skill (Excel, Typing) **Key Responsibilities**: - Documentation and securing records from entities along with coordinate with HRs, Directors and other officials for the interviews. -...

  • Customer Success Executive

    1 day ago

    Prahlad Nagar, Ahmedabad, Gujarat, India cFIRST Background Checks LLP Full time

    Position: Customer Success Executive **(Night Shift)** Job Location: Prahladnagar, Ahmedabad **Requirements**: **Excellent English Communication - Voice.** Basic Computer Skill (Excel, Typing) **Key Responsibilities**: - Documentation and securing records from entities along with coordinate with HRs, Directors and other officials for the interviews. -...

  • Urgent Required Customer Associate

    2 weeks ago

    Ahmadabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Accociate Working Days : 5 Days Job Location : S.G. Highway (Ahemdabad) Thanks & Regards, Success Placement Consultancy **Salary**: ₹9,908.17 - ₹25,000.00 per month Ability to commute/relocate: - Ahmedabad, Gujarat: Reliably commute or planning to relocate before...

  • Urgent Required Sales Executive

    1 week ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Sales executive Job Location : Ahemdabad Industry : Stainless Steel Manufacturing Co. we need a Sales Executive for our Ahmedabad warehouse for marketing to retail customers all over Gujarat. 1. Experience : Fresher or with minimum 2 years experience 2. Qualification : 12th...

  • Billing Executive

    4 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Billing Executive Job Location : Narol (Ahemdabad) Job Time: 10 to 7 Thanks & Regards, Success Placement Consultancy **Salary**: ₹9,754.35 - ₹25,000.00 per month Work Location: In person **Speak with the employer** +91 9328644419

  • Ecommerce Executive

    4 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required ecommerce executive Job Location : Ahemdabad Job Time : 10 to 7 Thanks & Regards, Success Placement Consultancy Pay: ₹8,500.25 - ₹31,878.17 per month Schedule: - Day shift **Experience**: - E-commerce: 1 year (preferred) - total work: 1 year (preferred) Work Location: In...

  • Back Office Executive

    1 week ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Back Office Executive Job Location : Manek Chawk (Ahemdabad) Job Time : 10 to 7 Back office executive Gross salary 18k to 23k Job role : data entry & diamond asotment Basic knowledge of excle & jewellery or daimond Thanks & Regards, Success Placement Consultancy Pay:...

  • Female Tender Executive

    4 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Female Tender Executive Job Location : Ashram Road, Job Time : 10 to 7 Thanks & Regards, Success Placement Consultancy **Salary**: ₹9,754.35 - ₹28,000.00 per month Work Location: In person **Speak with the employer** +91 9328644419

  • Female Tender Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Female Tender Executive Job Location : Ahemdabad(Ashram Road,) Job Time : 10 to 7 Thanks & Regards, Success Placement Consultancy Pay: ₹9,784.38 - ₹25,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Civil Purchase Executive

    6 days ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Civil Purchase Executive Job Location : Ahemdabad (Shilaj Circle) Job Time : 10 to 7 Thanks & Regards, Success Placement Consultancy Pay: ₹10,252.94 - ₹36,516.40 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year...

  • Hotel Revenue Executive

    3 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From success Placement Consultancy Urgent Required Female Hotel Revenue Executive. Working Hours: Mon-Sat: 9:45 AM - 6:30 PM. job Location : Motera (Ahemdabad) Requirements: - 1) The employee has at least 1 year of experience. Thanks & Regards, Success Placement Consultancy **Salary**: ₹9,754.35 - ₹22,000.00 per...