Customer Success Executive

5 months ago

Rajkot Gujarat, India ProWebScraper Full time

ProWebScraper is a no-code scraping software solution that makes large-scale web data extraction effortless. Five years ago, we started this journey in Rajkot, Gujarat, with the vision to empower businesses with tailored solutions for data scraping, lead scraping, price monitoring, and more. We've been a bootstrapped startup, growing and innovating every step of the way.

**The Role**:
We're looking for a passionate and empathetic Customer Success Manager to join our team. As a ProWebScraper Ambassador, you'll be the key point of contact for our customers, ensuring they have an exceptional experience with our platform.

**What You’ll Do**:

- Client Onboarding: Welcome new clients to the ProWebScraper platform and provide them with a top-notch onboarding experience.
- Communication: Maintain proactive communication with customers about product updates and action plans.
- Collaboration: Work closely with our Product and Engineering teams to improve our offerings.
- Customer Advocacy: Gather client testimonials, G2 reviews, and case studies to advocate for our customers.
- Retention: Ensure customer and revenue retention by keeping customers happy and invested in ProWebScraper.
- Support: Assist the Sales team with technical questions about the product when needed.
- Issue Resolution: Resolve customer issues promptly and consistently.
- Monthly Reviews: Conduct monthly reviews with our customer champions to communicate the value delivered and help sunset unused subscriptions.
- Upsell & Cross-sell: Promote additional ProWebScraper products and services.
- Accountability: Take ownership of all Customer Success metrics such as NRR and LTV.
- Referrals: Generate referrals from existing customers.
- Product Adoption: Drive product adoption and provide insights to improve our offerings continuously.
- Feedback: Collect feedback from customers and collaborate with internal teams to address recurring issues.

**Requirements**:

- 1-3 years of experience in a B2B SaaS product company.
- 1+ years of experience in Customer Success Management, Project Management, or Customer Advocacy.
- Bachelor’s Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, Information Technology (IT), or a related field.

**Why Join Us?**
- Dynamic Team: Be part of a young and energetic team that's transforming the SaaS procurement ecosystem.
- Diverse Role: Contribute to various aspects of a startup rather than performing a monotonous role.
- Problem Solving: Gain unparalleled knowledge of the SaaS industry and solve real problems.

**You’ll Love This Job If You Are**:

- Customer-focused: Enjoy building relationships and being the go-to person for customers.
- Quick Thinker: You can think on your feet and love learning new things.
- Confident: Not afraid to take ownership and handle objections with confidence.
- Communicative: Have excellent written and verbal communication skills.
- Tech-Savvy: Understand technology, including HTML, CSS, ReGex, and Excel.
- Organized: Systematic and methodical, with strong prioritization skills and the ability to work across time zones.

Pay: ₹350,000.00 - ₹800,000.00 per year

**Experience**:

- total work: 1 year (required)

**Location**:

- Rajkot, Gujarat (required)

Work Location: In person

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