Customer Success Executive
1 week ago
**Objectives of this Role**
**Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction**
- Act as the primary point of contact for the client throughout the implementation process and manage expectations and time frames
- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
- Coordinate with internal stakeholders including data migration activities, finance and integrations to ensure a smooth and seamless process for the client
- Manage customer queries and resolve issues in a timely manner
- Help customers understand how iSmartRecruit works and troubleshoot any issues that they encounter
- Organise and prioritise customer feedback
- Brand guardian - ensure all our communications leverage our brand correctly & effectively
- Interpret business strategy and determine innovative solutions supporting strategy implementation
**Daily and Monthly Responsibilities**
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
**Required Skills and Qualifications**
- 2-4 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Knowledge of help desk software, CRM, online meeting tools like zoom, any desk tools
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Confident in a tech environment and comfortable with new software
- Strong interpersonal skills and a passion for consistently providing a great customer experience
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness
- You are proactive, adaptable and organised
- You can effectively and persuasively communicate with decision-makers
- Personable - and a relentless relationship builder
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- A staffing/recruitment agency background is beneficial but not essential
**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
**Salary**: ₹207,653.13 - ₹380,758.70 per year
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Ring Rd Cir, Rajkot - Rajkot, GJ: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: One location
**Speak with the employer**
+91-XXXXXXXXXX
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