Customer Success Executive

3 weeks ago


Ahmedabad Gujarat, India baby organo Full time

**Job description**

**Position Title: Customer Success Executive**

**Location: Makarba, Ahmedabad (On-Site)**

**Role & responsibilities**
- Guide customers on how to place, use product or service effectively.
- Address and resolve customer issues and complaints with professionalism and empathy.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate effectively with internal teams to ensure timely resolution of customer concerns.
- Follow up with customers to ensure their issues are satisfactorily resolved.
- Identify and escalate priority issues as per company guidelines.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- 0 to 1 Year of experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think on your feet.
- Team player with a positive attitude and willingness to learn.
- Basic computer knowledge: familiarity with CRM software is a plus.

**Role**:Customer Success Associate

**Industry Type**:Internet (E-Commerce)

**Department**:Customer Success, Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Customer Success Executive

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹37,500.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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