Client Success Manager
4 months ago
CANDIDATES FROM TIER 1 B-SCHOOLS SHOULD ONLY APPLY
Job Title: Client Success Manager
About the Company
VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals.
Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of
every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.
VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We have offices in Gurugram and Chicago.
Job Brief
We are looking for a success driven Manager who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload. Take ownership of customer’s operational needs and steward throughout the organization as required.
What will you Do?
- Own post-sales account management and communication for key accounts across the globe
- Liaise with University and/or Non-University partners to build strong partnership, gather/understand their requirements and own all aspects of client satisfaction, with a focus on ensuring product success
- Work closely with product teams and business disciplines as a bridge and drive the customization of VMock's offerings as per client requirements
- Forecast and track key account metrics (NPS, CSAT, CES, Growth, Account Health, etc.) to derive insights and build a “success plan” with appropriately identified objectives, milestones and metrics needed to achieve them
- Give product demos, explain value proposition, and manage client expectations
- Develop technical domain expertise and formulate strategies to drive user engagement
- Play a key role in Revenue and Retention by managing the assigned accounts and Revenue Generation by identifying cross sell/up sell opportunities and closing deals
- Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty. Drive product adoption and ensure product success
- Responsible for data analysis, proper maintenance of records and preparing key reports and presentations for client deliverables and senior management
- Stakeholder and Client management, with a focus on relationship building. Provide on-going support for advanced or escalated questions/issues/problems
What you should have?
- Master’s degree from a top tier institute/university
- 3-5 years’ experience in supporting or managing clients. Preferably clients utilizing business software, particularly in a web-based, SaaS environment
- Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise
- Strong interest in learning and crafting technology products and solutions
- Prior experience in geographies like US or Europe preferred
- Excellent communication and presentation skills to formulate & articulate technical, financial and value points
- Strong technical skills and capabilities to understand business applications, analytics, and platform technologies
- Candidates having a bent of technology with sales mindset preferred
- Ability to independently develop expertise in new emerging technologies
- Data-driven with exceptional analytical and problem solving skills
- Willing to work in full capacity in evening shift (1pm-10pm) and should be flexible with timings as per business requirements
-
Customer Success Manager
2 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout iSmartRecruitiSmartRecruit is a pioneering SaaS company that revolutionizes recruitment solutions with cutting-edge technology. Our mission is to empower recruitment agencies and HR departments to streamline their hiring processes, ensuring our clients achieve their recruitment goals with our multilingual software solutions.Job DescriptionWe are...
-
Customer Success Manager
2 weeks ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout iSmartRecruitiSmartRecruit is a pioneering SaaS company that revolutionizes recruitment solutions with cutting-edge technology. We empower recruitment agencies and HR departments to streamline their hiring processes, ensuring our clients achieve their recruitment goals with our multilingual software solutions.Job DescriptionWe are seeking a dedicated...
-
Customer Success Manager
4 days ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout Us:iSmartRecruit is a leading SaaS company that empowers recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes. Our innovative solutions help clients achieve their recruitment goals.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The Customer...
-
Customer Success Manager
1 week ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout iSmartRecruit:iSmartRecruit is a leading SaaS company that specializes in innovative recruitment solutions. Our cutting-edge technology empowers recruitment agencies and HR departments to streamline their hiring processes.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The Customer Success Executive...
-
Customer Success Executive
7 days ago
Rajkot, India iSmartRecruit Full timeAbout Us:iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions.Job Description:We are...
-
Customer Success Executive
2 days ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout UsiSmartRecruit: A Leading SaaS CompanyWe are a pioneering SaaS company that specializes in innovative recruitment solutions, empowering recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes.Job Description:We are seeking a dedicated and proactive Customer Success Executive to join our team. The...
-
Customer Success Professional
7 days ago
Rajkot, Gujarat, India iSmartRecruit Full timeAbout UsiSmartRecruit is a leading SaaS company that specializes in innovative recruitment solutions. We empower recruitment agencies and HR departments with cutting-edge technology to streamline their hiring processes.Job DescriptionWe are seeking a dedicated and proactive Customer Success Executive to join our team. The Customer Success Executive will be...
-
Customer Success Executive
1 month ago
Rajkot, India iSmartRecruit Full timeAbout Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: We...
-
Customer Success Executive
3 weeks ago
rajkot, India iSmartRecruit Full timeAbout Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: We...
-
Customer Success Executive
1 week ago
rajkot, India iSmartRecruit Full timeAbout Us: iSmartRecruit is a leading SaaS company specializing in innovative recruitment solutions. We empower recruitment agencies and HR departments with cuttingedge technology to streamline their hiring processes. Join our team and help us ensure our clients achieve their recruitment goals with our multilingual software solutions. Job Description: ...
-
Customer Success Executive
3 months ago
Rajkot, India iSmartRecruit Full timeAboutUs: iSmartRecruit is aleading SaaS company specializing in innovative recruitmentsolutions. We empower recruitment agencies and HR departments withcuttingedge technology to streamline their hiring processes. Joinour team and help us ensure our clients achieve their recruitmentgoals with our multilingual software solutions.JobDescription: We are seekinga...
-
Key Client Manager
2 weeks ago
Rajkot, India TIGI HR Full timeKey Client Account Manager Industry: Machine Manufacturing We are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector. Key Responsibilities: Manage and grow relationships with...
-
Client Account Manager
2 weeks ago
rajkot, India TIGI HR Full timeKey Client Account Manager Industry: Machine Manufacturing We are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector. Key Responsibilities: Manage and grow relationships with large...
-
Client Account Manager
2 weeks ago
rajkot, India TIGI HR Full timeKey Client Account ManagerIndustry: Machine ManufacturingWe are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector.Key Responsibilities:Manage and grow relationships with large...
-
Key Client Manager
2 weeks ago
Rajkot, India TIGI HR Full timeKey Client Account ManagerIndustry: Machine ManufacturingWe are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector.Key Responsibilities:Manage and grow relationships with large...
-
Client Account Manager
2 weeks ago
Rajkot, India TIGI HR Full timeKey Client Account Manager Industry: Machine Manufacturing We are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector. Key Responsibilities: Manage and grow relationships with large...
-
Client Account Manager
2 weeks ago
Rajkot, India TIGI HR Full timeKey Client Account ManagerIndustry: Machine ManufacturingWe are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector.Key Responsibilities:Manage and grow relationships with large...
-
Key Client Manager
2 weeks ago
rajkot, India TIGI HR Full timeKey Client Account ManagerIndustry: Machine ManufacturingWe are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector.Key Responsibilities:Manage and grow relationships with large...
-
Client Account Manager
2 weeks ago
Rajkot, India TIGI HR Full timeKey Client Account ManagerIndustry: Machine ManufacturingWe are seeking experienced Key Client Account Managers to join our team. The ideal candidates will have 5+ years of experience in managing large-scale clients and handling stakeholder management within the machine manufacturing sector.Key Responsibilities:Manage and grow relationships with large...
-
Client Relationship Manager
1 week ago
Rajkot, Gujarat, India White Force Outsourcing Pvt Ltd Full timeJob Title: Client Relationship ManagerAt White Force Outsourcing Pvt Ltd, we are seeking a skilled Client Relationship Manager to join our team.Key Responsibilities:* Meet with clients to understand their financial needs and goals* Develop and implement investment and insurance strategies to meet client objectives* Build and maintain strong relationships...