Customer Relationship Manager

3 days ago

Surat, India Stratefix Professional Private Limited Full time

Customer Complaint Management

Handle and resolve customer complaints related to elevator systems. Track issues and escalate when necessary. Resolution time, customer satisfaction rating

Enquiry Management

Process customer inquiries related to services, installations, and maintenance. Response time, quality of information provided

Coordination with Head Technician

Report any new complaints or service requests to the Head Technician. Ensure effective communication. Number of complaints escalated, resolution time

CRM Reporting & Documentation

Maintain CRM records of customer feedback, complaints, and service requests. Generate reports on trends. Accuracy of documentation, report submission rate

Client Follow-Up

Follow up with clients after service requests to ensure satisfaction and gather feedback. Follow-up completion rate, customer feedback score

Elevator Industry Knowledge

Utilize knowledge of elevator industry and maintenance to assist customers and resolve concerns. Knowledge application effectiveness, customer trust level

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

Speak with the employer

  • Customer Relationship Manager

    2 days ago

    Surat, India Mycityband Full time

    Job Description We are seeking a dynamic Customer Relationship Manager to manage client relationships, lead a small team, and drive customer satisfaction. The ideal candidate will have excellent communication skills, a professional demeanor, and a results-oriented mindset. Key Responsibilities - Develop and maintain strong relationships with existing and...

  • Customer Relationship Manager

    3 days ago

    Surat, Gujarat, India OptimumBrew Technology LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We Are Hiring Customer Relationship ManagerWe are one of the best places to work. OptimumBrew Technology provides an opportunity for a Team Customer Relationship Manager job where you can grow your inner self, show your talents, get the best out of your own self. We believe in the invention of new processes that ease your work. The workplace at OptimumBrew...

  • Customer Relationship Manager

    3 days ago

    Surat, India Orange O Tec Full time

    Position: Customer Relationship Manager (Service) Industry: Digital Textile Printer Solutions Experience: 34 years (Customer Handling – Service Industry) Location: Althan, Surat Job Role: Handle customer service calls & ensure timely resolution. Maintain and update records in CRM software. Prepare service reports (daily/weekly/monthly). Coordinate with...

  • Customer Relationship Manager

    5 days ago

    Surat, Gujarat, India Optimumbrew Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Min. 0 to 2 years experienceSurat (GJ), IndiaAbout UsWe have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 10+ certified Customer Relationship Managers.OptimumBrew is known as a process driven, adaptive and...

  • Customer Relationship Manager

    3 days ago

    Surat, India Optimumbrew Technology Full time

    Min. 0 to 2 years experience Surat (GJ), India About Us We have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 10+ certified Customer Relationship Managers. OptimumBrew is known as a process driven,...

  • Customer Relationship Manager

    1 week ago

    Surat, Gujarat, India Aerica Full time ₹ 1,50,000 - ₹ 20,00,000 per year

    Build and maintain strong, long-term relationships with customers.Act as the primary point of contact for client inquiries and concerns.Identify customer needs and provide appropriate solutions.Work with internal teams to ensure timely delivery of products/services.Monitor customer satisfaction and take proactive measures to improve it.Maintain accurate...

  • Customer Relationship Manager

    3 days ago

    Surat, India Aerica Full time

    Build and maintain strong, long-term relationships with customers. Act as the primary point of contact for client inquiries and concerns. Identify customer needs and provide appropriate solutions. Work with internal teams to ensure timely delivery of products/services. Monitor customer satisfaction and take proactive measures to improve it. Maintain accurate...

  • Customer Relationship Manager Professional

    2 weeks ago

    Surat, Gujarat, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Customer Success ManagerJob DescriptionWe are seeking an experienced professional to fill the role of Customer Success Manager. This position will be responsible for driving customer satisfaction, building and maintaining relationships with enterprise clients, and exceeding performance targets.This includes serving as the primary contact liaison...

  • Customer Relationship Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeRelationship Full time ₹ 55,00,000 - ₹ 85,00,000

    About the RoleWe are seeking a skilled Customer Relationship Specialist with 1-4 years of experience to join our dynamic team.Key ResponsibilitiesManage customer relationships through effective communication, attention to detail, and proactive problem-solving.Provide accurate information and solutions about our products and services.Listen to customers and...

  • Customer Relationship Strategist

    2 weeks ago

    Surat, Gujarat, India beBeeMarketing Full time ₹ 90,00,000 - ₹ 1,20,00,000

    At Plus Markets, we empower traders to turn their skills into income without risking personal capital. Our simulated trading platform offers real payouts and dedicated support.">Job DescriptionThis is a full-time remote role for a CRM Manager. The CRM Manager will be responsible for managing customer relationships and analyzing customer data.The CRM Manager...