
Customer Relationship Manager
3 weeks ago
Job Description
We are seeking a dynamic Customer Relationship Manager to manage client relationships, lead a small team, and drive customer satisfaction. The ideal candidate will have excellent communication skills, a professional demeanor, and a results-oriented mindset.
Key Responsibilities
- Develop and maintain strong relationships with existing and potential customers.
- Handle a small team, providing guidance, motivation, and performance management.
- Ensure high standards of customer service and resolve client queries efficiently.
- Achieve or exceed set goals and targets for customer acquisition and retention.
- Monitor team performance and provide coaching to enhance productivity.
- Maintain records of customer interactions and feedback to improve service.
- Collaborate with internal teams to ensure seamless service delivery.
Required Skills & Qualifications
- Graduate or equivalent qualification.
- 04 years of experience in customer relationship management or sales roles.
- Strong interpersonal, communication, and negotiation skills.
- Professional appearance, attitude, and work ethic.
- Ability to lead and motivate a small team effectively.
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