Customer Relationship Manager

3 weeks ago


Surat, India Aerica Full time
  • Build and maintain strong, long-term relationships with customers.
  • Act as the primary point of contact for client inquiries and concerns.
  • Identify customer needs and provide appropriate solutions.
  • Work with internal teams to ensure timely delivery of products/services.
  • Monitor customer satisfaction and take proactive measures to improve it.
  • Maintain accurate records of customer interactions in CRM software.
  • Handle complaints and resolve issues quickly and effectively.
  • Conduct regular follow-ups with clients to ensure retention and loyalty.
  • Analyze customer feedback and suggest process improvements.
  • Prepare and present reports on customer metrics and performance.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Language:

  • English (Preferred)

Work Location: In person



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