Customer Relationship Manager

3 weeks ago

Surat, India Optimumbrew Technology Full time
  • Min. 0 to 2 years experience
  • Surat (GJ), India
About Us
  • We have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 10+ certified Customer Relationship Managers.
  • OptimumBrew is known as a process driven, adaptive and human-first company, where your Growth is valuable to us, both professionally and personally.
Job Description
  • We are looking for an empathetic and curious Customer Relationship Manager to be the voice of our users. In this role, you will be the bridge between our customers and our product team. The insights you gather will directly influence the development of our next-generation, user-centric products.
Primary Objectives
  • Engage directly with our users to understand how they use our products, what they love, and what we can improve. Share these insights with the product team to help build better, user-loved products.
Roles & Responsibilities
  • Significant focus on professionalism and quality of service.
  • Conduct 30–45 min interviews with existing customers (remote/virtual).
  • Ask thoughtful questions to uncover user journeys, pain points, and success stories.
  • Identify key themes and actionable insights from user conversations.
  • Work closely with the product team to share feedback for continuous improvement.
  • Maintain user interview records and reports for leadership.
  • Represent the voice of the customer in product discussions.
Technical Skills You Should Have
  • Hands-on experience with Windows OS Environment.
  • Excellent problem-solving and communication skills.
  • Excellent English communication (verbal & written).
  • Empathy and active listening.
  • Curiosity to ask the "why" behind user behavior.
Key Expertise
  • A strong focus on professionalism and providing high-quality service.
  • Excellent problem-solving skills and the ability to ask thoughtful questions.
Qualification
  • Any Graduate with fluency in English speaking (must be comfortable communicating with US, UK, AUS & Canada customers).
Experience
  • 0 to 2 years of experience
Benefits
  • 22 Paid Leaves
  • 5 Days Working
  • Good Company Culture
  • Health Insurance
  • Life Insurance
  • Pension Scheme
  • Statutory Benefits (PF & ESIC)
  • Salary on time
  • Yearly Picnic
  • Annual Sports Day
  • Monthly Events
  • Festival Celebrations
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